Customer Care Assistant

3 days ago


Singapore CUBE PAYMENT SERVICES PTE. LTD.(CUBEPAY) Part time

At CUBEPAY, we are committed to delivering outstanding service to our customers. We are looking for a dedicated and enthusiastic Customer Care Assistant to join our team and help us continue to provide exceptional support to our valued clients.

Job Description & Requirements

**Job Description:**- Respond to merchant inquiries with prompt and accurate information.- Provide first-level technical support to merchants over the phone.- Perform daily administrative data entry tasks with precision.- Handle document scanning and filing duties.- Conduct data verification to ensure accuracy.- Maintain and update records of customer inquiries, issues, and resolutions in our portal.- Assist with any additional customer care-related tasks as needed.**Requirements:**- At least 1- 2 years of experience in customer service support is preferred.- Strong communication skills.- Pleasant personality with the ability to work well under pressure.- Keen attention to detail.- Proficient in using computers.- Proficiency in English.- Availability to work on shifts, including weekends and public holidays.**Responsibilities:**- Attend to merchant inquiries.- Provide first-level technical support to merchants over the phone.- Perform daily administrative data entry accurately.- Scan and file documents.- Verify data for accuracy.- Maintain and accurately update customer inquiries, problems, and resolutions in our portal.- Assist with any ad hoc customer care-related matters.**Benefits:**- Competitive salary and benefits package.- Opportunities for professional development and career growth.- A supportive and inclusive work environment. 

If you are interested in the role, please submit your resume in Microsoft Word format by clicking "Apply for this job."By submitting your application or resume, you consent to us sharing your personal information with prospective employers for their consideration.

 

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