Senior Manager, Quality Improvement

2 weeks ago


Singapore Agency for Integrated Care Full time

Job Snapshot:

Employee Type:

  • Full-Time
    Location:Singapore
    Job Type:
  • OtherThe Quality & Productivity Division drives efforts to uplift the quality of care and promote a culture of continuous improvement in the Community Care sector.
    Within the Quality Improvement unit, the job incumbent will work with a cross
  • functional team using lean management and design thinking experience to lead and facilitate quality improvement projects in the Community Care Sector.

The job scope covers the following:

  • Drive and deliver the assigned improvement projects, within schedule and with endorsement from community care providers
  • Engage community care providers to encourage participation in quality improvement initiatives
  • Plan the schedule and assist in scoping of projects and collaborative
  • Conduct and facilitate Clinical Quality Improvement (CQI)/Quality Improvement(QI) workshops and ensure proper documentation of workshops, meetings and collaborative
  • Follow up and liaise with the project teams to monitor implementation of their projects, data collection and analysis
  • Act as a resource person to provide guidance and link up with appropriate Subject Matter Experts as applicable
  • Assimilate results to derive quality deliverables for each project phase as agreed upon by stakeholders and communicate results effectively for buyin
  • Conduct initial project scoping and ground sensing via observations, focus groups or interviews from customers' lenses
  • Codevelop innovative solutions with the Sector, using basic design thinking principles where relevant
  • Work closely with AIC divisions to ensure synergy with other sector enablement strategies (e.g., manpower, digitalization) to achieve the sector goals
  • Review and support new initiatives to address emerging needs
  • Support and assist with sectorwide events and platforms to build and sustain the quality improvement culture in the sector

Job Requirements:

  • Degree with at least 68 years of working experience, preferably with oneyear Service design
  • Business process reengineering using a structured methodology.
  • Experience in quality improvement including LEAN, Design Thinking, Model for Improvement, Plan-DoStudy-Act approaches and tools
  • Strong analytical and conceptualization with problemsolving skills
  • Resourceful and selfmotivated starter and team player
  • Effective communicator, both oral and written
  • Experience in managing projects related to process or quality improvement would be preferred
  • Resourceful, selfmotivated starter, team player and effective communicator
  • Knowledge of computer database and basic statistics would be an advantage

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