Business Process Manager

2 weeks ago

Singapore Singapore Quality Institute (SQI) Full time

~ SSBB or PMP | Tech Industry Customer Experience:

Get to know the Role:

  • Lead multiple process improvement projects with direct contact with senior executives in the organization.
  • Participate in the shaping, deployment and implementation of an enterprisewide Lean Sigma Continuous Improvement program. Bachelor or Master Degree in Business Administration or relevant
  • Facilitate quality and change management processes
  • Identify customer needs and key drivers to reach customer satisfaction goals with financial benefit.
  • Perform business process mapping & analysis
  • Serve as the principal adviser for organization for all departments within this growing organization.
  • Partner with the leadership team to select improvement areas and build a robust improvement strategy, integrate recommendations with other programs and initiatives.

The day-to-day activities:

  • Conducting lean action workout sessions with process stakeholders, facilitate brainstorming sessions to identify gaps and chart out improvement action plan.
  • Conduct process benchmarking exercise
  • Collect data on various metrics to create performance baselines and implement it across organization, monitor the usage of performance baselines and identify action plans to improve baselines.
  • Mapping functional solution to technical solution
  • Create tobe process maps and functional design.
  • Identify the best process to be mapped with the system to improve productivity of the team.
  • Process data analysis using six sigma methodologies
  • Execute large scale projects to improve project delivery throughput by improving process capability and reducing cycle time.
  • Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibility.
  • Develop guidelines for process improvement initiatives
  • Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc.

The must haves:

  • At least 3 years of experience in Project Management working with multiple business units' stakeholders.
  • Strong Project Management (PMP) experience OR a 6 Sigma Black Belt Certified
  • Strong exposure to strategic problem solving and root cause analysis methodologies preferably in a customer service organization, business operations.
  • Must have a strong passion in driving continuous improvement.
  • Strongly Skilled in process flow documentation and literature. ISO certification will be an advantage.
  • Excellent communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Individual Contributor Role.

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