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IT Administrator

4 weeks ago

Singapore ARAMCO ASIA SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Job Description

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware to both domestic and APAC office users.
  • Respond to queries either in person, over the phone or over e-mail. Ask questions to determine nature of complex problems and walk customer through problem-solving process.
  • Run diagnostic programs to resolve problems.
  • Follow up with customers to ensure issues have been resolved. Run reports to determine malfunctions that continue to occur.
  • Research and create technical procedures training manuals and train computer users.
  • Setup, administer and utilize helpdesk tools, user self-service center and ticketing systems (BMC remedy, manage engine, etc.).
  • Install, modify, reconfigure, update and repair computer hardware and software including OS and antivirus software independently.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), VoIP and other systems independently.
  • Install and troubleshoot computer peripherals for users independently (such as printers, scanners, etc.).
  • Configure and troubleshoot user mobile phone with configuration (such as active sync, Wi-Fi access, etc.) and configure back-end systems.
  • Create and maintain an inventory for company IT assets (such as computers, monitors, phones, mobile phones, tablets, etc.) and create business plan forecasts.
  • Provide help and guidance to junior colleagues.
  • Perform other miscellaneous duties as directed by Line Manager.

Minimum Level of Education and Experience Required (Please attach additional sheet where necessary)

  • Associate degree in IT or non-IT related Bachelor degree with 9 years' experience as a IT administrator.
  • Alternatively, an IT related Bachelor degree with 7 years of IT experience.
  • CompTIA A+ or equivalent professional certification is preferred.
  • Proficient oral and written English.

This role is on a 1 year renewable contract


Tell employers what skills you have

A+
Troubleshooting
Microsoft Office
Microsoft Excel
Written English
Technical Assistance
Hardware
Inventory
BMC Remedy
CompTIA A+
Administration
Computer Hardware
Ticketing Systems
Administrative Support
VoIP
Team Player
CompTIA A+ Certification