CRM Manager

1 month ago

Singapore Organon Full time

Job Description

The Position

  • Customer Relationship Manager Leading CRM strategy and execution in system to support Organon's ambition on Customer Engagement Excellence in AP cluster.
  • This position reports to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute all CRM priorities.

CRM Strategy

  • Producing a 3-year roadmap to enable the CRM function to be a customer-centric, business-focused, results-oriented function.
  • Collaborating with stakeholders both locally and within the AP cluster to deliver the roadmap in real terms.
  • Representing AP cluster to participate the Global CRM community meetings to address the needs from AP cluster and provide feedback to Global CRM community on the prioritized CRM solutions to be built in the pipeline.

CRM Capability

  • Championing CRM training in the AP Cluster for different types of users (e.g., sales manager, sales rep, marketing, medical affairs, SFE, etc.).
  • Actively updating stakeholders on the latest CRM trends in the pharmaceutical industry, identifying executable solutions with high impact.

CRM Operation

  • Operating as the trusted advisor for the CRM solution, supporting ongoing multichannel engagement acceleration.
  • Designing the structured multichannel engagement plan in Veeva system for commercial functions to provide feedback.
  • Leading CRM integration with other platforms and systems in the company.
  • Establishing guidelines efficient CRM usage for stakeholders.
  • Reviewing data quality and user behavior on a periodic basis to ensure meaningful insight is generated relating to customer engagement.
  • Supporting market expansion and planned new Veeva functionality onboarding.
  • Supporting day-to-day operations of CRM.

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families, and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women's Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.

If you require reasonable accommodation(s) in completing an application, interviewing, or otherwise participating in the employee selection process, please email us at

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