See more Collapse

CRM Manager, AP Cluster

4 weeks ago

Singapore ORGANON ASIA PACIFIC SERVICES PTE. LTD. Full time
Roles & Responsibilities

The Position

  • Customer Relationship Manager is leading CRM strategy and execution in system to support Organon’s ambition on Customer Engagement Excellence in AP cluster.
  • This position reports to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute all CRM priorities
  • The position can be based in any markets of AP cluster including Singapore, Malaysia, Taiwan, Hong Kong, Vietnam, India, Indonesia, Philippines, Australia, New Zealand and Thailand.

CRM strategy

  • Producing a 3-year roadmap to enable the CRM function to be a customer centric, business focused, results oriented function.
  • Collaborating with stakeholders both locally and within the AP cluster to deliver the roadmap in real terms.
  • Represent AP cluster to participate the Global CRM community meetings to address the needs from AP cluster and provide feedback to Global CRM community on the prioritized CRM solutions to be built in pipeline.

CRM capability

  • Championing CRM training in the AP Cluster for different type of users (eg. sales manager, sales rep, marketing, medical affair, SFE etc.)
  • Actively updating stakeholders on the latest CRM trends in the pharmaceutical industry, identifying executable solutions with high impact

CRM operation

  • Operating as the trusted advisor for the CRM solution, supporting ongoing multichannel engagement acceleration
  • Designing the structured multichannel engagement plan in Veeva system for commercial functions to provide feedback.
  • Leading CRM integration with other platforms and systems in the company
  • Establishing guidelines efficient CRM usage for stakeholders
  • Reviewing data quality and user behavior on a periodic basis to ensure meaningful insight is generated relating to customer engagement.
  • Supporting market expansion and planned new Veeva functionality onboarding.
  • Supporting day to day operations of CRM

Tell employers what skills you have

CRM
Pharmaceutical Industry
Customer Relationship
Producing
Manpower Planning
UPS Systems
Recruiting
Customer Engagement
Risk Management
Data Quality
Emergency Services
Strategy
Procurement
Power Distribution
Service Delivery
Facilities Management

We have other current jobs related to this field that you can find below

  • CRM Manager, AP Cluster

    2 weeks ago

    Singapore ORGANON ASIA PACIFIC SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesThe PositionCustomer Relationship Manager is leading CRM strategy and execution in system to support Organon's ambition on Customer Engagement Excellence in AP cluster. This position reports to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute...

  • CRM Manager, AP Cluster

    1 month ago

    Singapore Organon Full time

    Job DescriptionThe PositionCustomer Relationship Manager is leading CRM strategy and execution in system to support Organon's ambition on Customer Engagement Excellence in AP cluster.This position reports to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute all CRM...

  • CRM Manager, AP Cluster

    4 weeks ago

    Singapore Organon Full time

    Job DescriptionThe PositionCustomer Relationship Manager is leading CRM strategy and execution in system to support Organon's ambition on Customer Engagement Excellence in AP cluster.This position reports to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute all CRM...

  • CRM Manager, AP Cluster

    1 month ago

    Singapore Organon Full time

    Job DescriptionThe PositionCustomer Relationship Manager is leading CRM strategy and execution in system to support Organon’s ambition on Customer Engagement Excellence in AP cluster.This position reports to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute all CRM...

  • CRM Manager, AP Cluster

    4 weeks ago

    Singapore Organon Full time

    Job DescriptionThe PositionCustomer Relationship Manager is leading CRM strategy and execution in system to support Organon’s ambition on Customer Engagement Excellence in AP cluster.This position reports to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute all CRM...

  • CRM Manager, AP Cluster

    2 weeks ago

    Singapore Organon Full time

    Job DescriptionThe PositionCustomer Relationship Manager is leading CRM strategy and Operations in system to support Organon’s ambition on Customer Engagement Excellence in AP cluster.This position reports to Commercial Excellence Lead (AP cluster) and has a close collaboration with the SFE Managers and broader MCOP team in the cluster as well as market...

  • CRM Manager

    4 weeks ago

    Singapore Organon Full time

    Job DescriptionThe PositionCustomer Relationship Manager Leading CRM strategy and execution in system to support Organon's ambition on Customer Engagement Excellence in AP cluster.This position reports to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute all CRM...

  • CRM Manager

    1 month ago

    Singapore Organon Full time

    Job DescriptionThe PositionCustomer Relationship Manager Leading CRM strategy and execution in system to support Organon's ambition on Customer Engagement Excellence in AP cluster.This position reports to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute all CRM...

  • Ms CRM System Engineer

    2 weeks ago

    Singapore IntersoftKK Full time

    SingaporeExperience:Skills:Primary Job Description:Job Scope Responsible to Set up Microsoft Dynamics CRM 2013/2016, SharePoint 2013/2016 in high availability and multitier environment Responsible to set up Microsoft SQL cluster in high availability environment Responsible to set up Active directory, AD FS and forest trust between different domains. Should...

  • Asia Pacific Cluster Digital

    1 month ago

    Singapore Organon Full time

    Job DescriptionThe Position Highly dynamic career in Sales and career development opportunities Be part of a high performing team in a collaborative environment A great opportunity that leads to brand management The position can be based in any markets of AP cluster including Singapore, Malaysia, Taiwan, Hong Kong, Vietnam, India, Indonesia, Philippines,...

  • Asia Pacific Cluster Digital

    2 weeks ago

    Singapore Organon Full time

    Job DescriptionThe Position Highly dynamic career in Sales and career development opportunities Be part of a high performing team in a collaborative environment A great opportunity that leads to brand management The position can be based in any markets of AP cluster including Singapore, Malaysia, Taiwan, Hong Kong, Vietnam, India, Indonesia, Philippines,...

  • Asia Pacific Cluster Digital

    4 weeks ago

    Singapore Organon Full time

    Job DescriptionThe Position Highly dynamic career in Sales and career development opportunities Be part of a high performing team in a collaborative environment A great opportunity that leads to brand management The position can be based in any markets of AP cluster including Singapore, Malaysia, Taiwan, Hong Kong, Vietnam, India, Indonesia, Philippines,...

  • CRM Manager

    2 weeks ago

    Singapore FORIS ASIA PTE. LTD. Full time

    CRM Manager/Senior CRM Manager:About the Role:Responsibilities: Develop best practices and targeting strategies for customer lifecycle campaigns (activation, retention, upsell, crosssell, churn management, etc) in collaboration with Product, Marketing, Technical and Legal teams, through datadriven methods Map user journeys and optimize campaigns for funnel...

  • CRM Manager

    2 weeks ago

    Singapore EA RECRUITMENT PTE. LTD. Full time

    Roles & ResponsibilitiesLocal MNC Basic $ $ AWS + Variable Bonus Excellent Welfare and Benefits + Career progression Working location: Tai Seng Working Hour: 9am – 6:30pm Working Days: Monday - FridayResponsibilities:Plays the main role of managing the business's day-to-day consumer relations protocols and CRM segmentation. Advance the CRM strategy of the...

  • CRM Manager

    2 weeks ago

    Singapore Page Personnel Full time

    Diversity and Inclusion Career progressionAbout Our Client:Global luxury Brand You will take the lead in driving the CRM strategic initiatives and overseeing the CRM operations Manage the CRM projects and events Improve the credibility of staff through coaching and direct support Schedule CRM activities for Asia in collaboration with marketing team Strategy...

  • Ap Manager

    2 weeks ago

    Singapore People Profilers Full time

    Job Description:Title : AP ManagerIndustry : AutomotiveLocation : WestSalary Range : Up to S$7,500 Per monthResponsibilities: Oversee AP operations and guiding a team of AP assistant/executive. Ensure monthend / yearend closing. Prepare cash flow forecast. Ensure timely payment to suppliers and compliance with company policies and in accordance with...

  • Cluster Manager, East

    2 weeks ago

    Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

    COMPANY DESCRIPTIONNTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the...

  • Asia Pacific Cluster Digital

    4 weeks ago

    Singapore Organon Full time

    Job DescriptionThe Position Highly dynamic career in Sales and career development opportunities Be part of a high performing team in a collaborative environment A great opportunity that leads to brand management ​If you're excited about shaping the future of healthcare, embracing cultural diversity, and believe in the power of collaboration, data, and...

  • Asia Pacific Cluster Digital

    1 month ago

    Singapore Organon Full time

    Job DescriptionThe Position Highly dynamic career in Sales and career development opportunities Be part of a high performing team in a collaborative environment A great opportunity that leads to brand management ​If you're excited about shaping the future of healthcare, embracing cultural diversity, and believe in the power of collaboration, data, and...

  • CRM Manager

    2 weeks ago

    Singapore RECRUIT EXPERT PTE. LTD. Full time

    Study customer behaviour, preferences, persona, and purchase patterns through CRM and data analytics tools. Responsible for customer loyalty programs such as rewards, incentives, and- exclusive offers. Evaluate and report on key CRM metrics, such as customer acquisition, retention, and lifetime value etc. Handle and conceptualize marketing campaigns via new...