CRM Consultant
1 month ago
We are representing our client, a large IT solution provider, to look for an experienced CRM Consultant to complement the existing team. The candidate should have good experience with Microsoft Dynamics CRM as well as a strong business analytical background and also strong technical skills.
Responsibilities
- Develop and demonstrate strong functional skills in areas affected by company's suite of applications
- To gather requirements, develop design specification documents and also perform tasks such as configuration, testing, data manipulation and documentation.
- Develop basic understanding of the client/server technical environment, associated concepts and MS/SQL databases.
- Undertake delivery of product training in a classroom or on-site setting as necessary.
- Lead a small team and manage onsite or offshore partners to manage design, build, testing, UAT in an offshore-onsite delivery model.
- Demonstrate Contact Centre implementation with CRM and healthcare domain experience is an add-on not mandatory.
Requirements
- Bachelor’s degree in IT or equivalent
- Has minimum 5 years relevant technical experience with 3 years in Microsoft Dynamics CRM product suite skillset including Marketing integration.
- Demonstrate strong problem-solving skills and an ability to resolve application issues
- Certification in MS Dynamics CRM in desired
- Experienced working with offshore delivery partners
- Good Verbal speaking and writing skills
Tell employers what skills you have
CRM
Microsoft CRM
UAT
MSSQL
Dynamics
CRM implementation
SQL
Consulting
Project Delivery
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