CRM Lead

4 weeks ago


Singapore WTW Full time

The Role

As the CRM Lead & Campaign Manager, you will play a pivotal role in driving our CRM strategy, leveraging Microsoft Dynamics 365, and orchestrating targeted campaigns to enhance customer engagement and retention. This role demands strategic prowess, analytical acumen, and adept campaign management skills.

Key Responsibilities:

  1. CRM Champion Leadership:
  2. Champion the adoption and optimization of Microsoft Dynamics 365 as the cornerstone of our CRM strategy.
  3. Drive the development and refinement of CRM initiatives, aligning them with overarching business objectives and customer-centric principles.
  4. Advocate for best practices in CRM usage and methodology, fostering a culture of continuous improvement and innovation.
  5. Act as the primary point of contact for CRM-related inquiries, providing guidance, training, and support to internal stakeholders.
  6. Collaborate closely with cross-functional teams to understand their unique CRM needs and facilitate the customization of CRM solutions accordingly.
  7. Proactively identify opportunities to enhance CRM functionality and user experience, driving efficiency and effectiveness across the organization.
  8. Data Analysis:
  9. Utilize Microsoft Dynamics 365 analytics tools to derive actionable insights from customer data.
  10. Analyze customer behavior, trends, and patterns to inform strategic decision-making and campaign planning.
  11. Develop reporting dashboards and metrics to track CRM performance and measure the impact of initiatives.
  12. Campaign Planning and Execution:
  13. Collaborate with marketing to ensure leads are well managed and captured in D365.
  14. Utilize insights from CRM data analysis to personalize messaging and optimize campaign effectiveness.
  15. Monitor campaign performance metrics.

The Requirements

  • Proven experience (5 years) in CRM strategy development, platform management, data analysis, and campaign management.
  • Proficiency in Microsoft Dynamics 365 or similar CRM platforms.
  • Strong analytical skills with the ability to translate data into actionable insights.
  • Excellent project management, communication, and stakeholder management skills.
  • Strategic thinker with a customer-centric mindset and a passion for driving business growth through CRM initiatives.
  • We welcome applicants from any countries in the Asia-Pacific region
  • The role will be based in the home country of the selected candidate

WTW is an Equal Opportunity Employer



  • CRM Lead

    4 weeks ago


    Singapore WTW Full time

    The RoleAs the CRM Lead & Campaign Manager, you will play a pivotal role in driving our CRM strategy, leveraging Microsoft Dynamics 365, and orchestrating targeted campaigns to enhance customer engagement and retention. This role demands strategic prowess, analytical acumen, and adept campaign management skills.Key Responsibilities:CRM Champion Leadership:...

  • CRM Lead

    2 months ago


    Singapore WTW Full time

    The RoleAs the CRM Lead & Campaign Manager, you will play a pivotal role in driving our CRM strategy, leveraging Microsoft Dynamics 365, and orchestrating targeted campaigns to enhance customer engagement and retention. This role demands strategic prowess, analytical acumen, and adept campaign management skills.Key Responsibilities:CRM Champion Leadership:...

  • CRM Lead

    2 weeks ago


    Singapore INVITY PTE. LTD. Full time

    The CRM Lead for Qurio should be an expert on both the strategic and technical aspects of CRM, with experience in optimizing flows, segmentations and providing CRM solutions for brand and e-commerce acquisition and retention. This role will start off with CRM strategy for Invity, a health and beauty brand under Qurio's portfolio of brands, across the markets...


  • Singapore Diageo Full time

    Job Description:About UsDiageo was created in 1997 but its business is built on the principles and foundations laid years before by giants of the industry - Arthur Guinness, John Walker, Elizabeth Cumming and many more. Today, Diageo is a world class leader in beverage alcohol, producing an outstanding collection of over 200 brands and owning the top two...

  • CRM D365 Dm Lead

    2 weeks ago


    Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time

    Capable of leading D365 DM activities + Release management and cutting over. The person will expect to communicate with different stakeholders. Work with the technical team to roll up the D365 activities plan & update the program and fronting client. Strong skills in leading and managing teams, with a focus on fostering a collaborative and productive work...

  • CRM Manager

    4 weeks ago


    Singapore Organon Full time

    Job DescriptionThe PositionCustomer Relationship Manager Leading CRM strategy and execution in system to support Organon's ambition on Customer Engagement Excellence in AP cluster.This position reports to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute all CRM...

  • CRM Manager

    1 month ago


    Singapore Organon Full time

    Job DescriptionThe PositionCustomer Relationship Manager Leading CRM strategy and execution in system to support Organon's ambition on Customer Engagement Excellence in AP cluster.This position reports to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute all CRM...

  • CRM Lead

    2 weeks ago


    Singapore Nomadgao Full time

    Dec 10, SLEEK is hiring a remote CRM Lead (Marketing). ????Location: Singapore.About SleekSleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small and medium business owners, entrepreneurs and investors, peace of mind and the power of online solutions to allow them to focus on what they do best - growing their...

  • CRM Manager

    2 weeks ago


    Singapore Page Personnel Full time

    Diversity and Inclusion Career progressionAbout Our Client:Global luxury Brand You will take the lead in driving the CRM strategic initiatives and overseeing the CRM operations Manage the CRM projects and events Improve the credibility of staff through coaching and direct support Schedule CRM activities for Asia in collaboration with marketing team Strategy...

  • Lead Engineer

    1 month ago


    Singapore SYNAPXE PTE. LTD. Full time

    Roles & ResponsibilitiesRole and Responsibilities: Responsible to do development for MS CRM Dynamics 365 for both On Cloud and On Premises deployments. Responsible for the development on Power Platform especially power apps. Responsible for making solution recommendations with pros and cons considering the MS CRM Dynamics and Power Platform. Responsible...

  • CRM Consultant

    1 month ago


    Singapore UPPER SPRING CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesWe are representing our client, a large IT solution provider, to look for an experienced CRM Consultant to complement the existing team. The candidate should have good experience with Microsoft Dynamics CRM as well as a strong business analytical background and also strong technical skills.Responsibilities Develop and demonstrate...

  • CRM Consultant

    4 weeks ago


    Singapore UPPER SPRING CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesWe are representing our client, a large IT solution provider, to look for an experienced CRM Consultant to complement the existing team. The candidate should have good experience with Microsoft Dynamics CRM as well as a strong business analytical background and also strong technical skills.Responsibilities Develop and demonstrate...

  • Crm Developer

    2 months ago


    Singapore Jobline Resources Full time

    Responsibilities Configure, build, and test the application or technology architecture components and classes. Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals. Follow agreed security coding practices to ensure the application is free of the...

  • Crm Developer

    4 weeks ago


    Singapore Jobline Resources Full time

    Responsibilities Configure, build, and test the application or technology architecture components and classes. Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals. Follow agreed security coding practices to ensure the application is free of the...

  • CRM Manager

    2 weeks ago


    Singapore EA RECRUITMENT PTE. LTD. Full time

    Roles & ResponsibilitiesLocal MNC Basic $ $ AWS + Variable Bonus Excellent Welfare and Benefits + Career progression Working location: Tai Seng Working Hour: 9am – 6:30pm Working Days: Monday - FridayResponsibilities:Plays the main role of managing the business's day-to-day consumer relations protocols and CRM segmentation. Advance the CRM strategy of the...

  • Head of CRM

    2 weeks ago


    Singapore CHARLES & KEITH (SINGAPORE) PTE. LTD. Full time

    As the head of CRM, you will be an integral part of the Charles and Keith, contributing to increased customer value, brand strength, and sales growth. Your primary responsibility is to ensure a robust customer insight-driven CRM, Loyalty and Omni-Channel function. By aligning with cross-functional goals, you will drive omni-channel sales performance,...

  • CRM Executive

    2 weeks ago


    Singapore Triton AI Pte Ltd Full time

    Conduct regular checks on dealer showrooms and service centers to ensure compliance with requirements. Manage and lead franchise brand ownership benefits programs and CRM activities. Manage CRM functions and processes to engage current and future customers. Oversee the Customer Feedback Management (CFM) system, ensuring live cases are closely monitored and...

  • CRM Strategy Director

    2 weeks ago


    Singapore Finest People Full time

    CRM Strategy Director | Global Growth Consultancy agency | Leadership | Data-driven CRM marketing strategies | Up to SGD 120k | Singapore:Do you thrive in a fast paced, data-driven marketing environment? Looking for a company that is innovative, creative, and very forward thinking? Do you have what it takes to lead smart, driven and amazing groups of people?...


  • Singapore ORGANON ASIA PACIFIC SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesThe PositionCustomer Relationship Manager is leading CRM strategy and execution in system to support Organon's ambition on Customer Engagement Excellence in AP cluster. This position reports to Commercial Excellence Lead (AP cluster) and having close collaboration with MCOP team in cluster and market field force to plan and execute...

  • Vice President, CRM

    2 weeks ago


    Singapore FOOTBALL MARKETING ASIA PTE. LTD. Full time

    Job Description:FMA is the exclusive commercial partner of the Asian Football Confederation (AFC) for the rights cycles and Our comprehensive mandate covers the rights for all major AFC National Team and Club competitions, including the AFC Asian Qualifiers - Road to Qatar, AFC Asian Cup, AFC Women's Asian Cup, AFC Women's Olympic Qualifiers, AFC Champions...