Supervisor, Telephone Operator

Roles & ResponsibilitiesThe incumbent will be responsible for the transfer of Incoming and Outgoing calls for guests and administration staff. Attend to guest requests and enquiries regarding telephone calls, Hotel services and facilities.Primary Responsibilities Connect/transfer incoming and outgoing calls to/from guests and staff. Program wake-up calls and...

Answer all incoming calls efficiently and promptly in a professional manner.Places outgoing calls accordingly.Receive guest messages accurately and deliver to the guest accordingly.Log all wake-up call requests and program wake-up call accurately.Provides information about hotel services to guests.Provides paging services for hotel guest.Knows what action to...

Answer all incoming calls efficiently and promptly in a professional manner.Places outgoing calls accordingly.Receive guest messages accurately and deliver to the guest accordingly.Log all wake-up call requests and program wake-up call accurately.Provides information about hotel services to guests.Provides paging services for hotel guest.Knows what action to...

Roles & ResponsibilitiesDuties and Supporting Responsibilities Provide close guidance to colleagues within assigned shift, overseeing the efficient operations of the Telephone Department in the following: To answer phone calls promptly ensuring telephone etiquette is observed and a positive attitude is displayed. Be knowledgeable of the NEC UA pbx,...

Roles & ResponsibilitiesAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or...

Roles & ResponsibilitiesShangri-La Rasa Sentosa, SingaporeWe are looking for a Telephone Operator to join our team!As the Telephone Operator, we rely on you to: Provide a warm, helpful and informative service over the phone Contribute to creating an excellent experience to all guests Handle all guest requests in a professional and timely mannerWe are...

Roles & ResponsibilitiesJob Highlights Career development opportunities Attractive salary that commensurate with experience and skillsJob Description Manage incoming calls, perform telephone screening. Take and pass on telephone messages promptly Assist internal communication issues Handle administrative and clerical work Provide administrative...

Roles & ResponsibilitiesResponsibilities: Able to answer calls and handle situations quickly and accurately with quality customer service level Ensure guests receive the most cordial attention when they contact our hotline Able to understand and handle guests’ requests tactfully and smoothly Assist with any basic requests such as invoicing, in-house...

Responsibilities: Answer calls in a professional manner. Handle inbound and outbound calls within a prescribed time frame, adhering to established standards. Respond to inquiries from guests on the Hotel Chat Bot. Receive guest messages and promptly deliver them to the appropriate recipients. Provide information about hotel services to guests. Understand the...

The main responsibilities and tasks of this position are listed as, but not limited to the following:Receive, acknowledge and relay all incoming calls on the switchboard and telephones, in the department, to the parties concerned in a fast, accurate and courteous manner. Program the wakeup calls requested with the Hotel computer system. Ensure that all...

Roles & ResponsibilitiesThe incumbent will be responsible for the transfer of Incoming and Outgoing calls for guests and administration staff. Attend to guest requests and enquiries regarding telephone calls, Hotel services and facilities.Primary Responsibilities Connect/transfer incoming and outgoing calls to/from guests and staff. Program wake-up calls...

R oles & Responsibilities Familiar with all daily events taking place in the hotels, arrival/departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel/company promotions and rates. Maintains updated and relevant information to handle guests' inquiries...

Roles & ResponsibilitiesRoles & Responsibilities Familiar with all daily events taking place in the hotels, arrival/departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel/company promotions and rates. Maintains updated and relevant information to...

Job Number 24087417Job Category Rooms & Guest Services OperationsLocation The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone...

Job Number 24087417Job Category Rooms & Guest Services OperationsLocation The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone...

Roles & ResponsibilitiesJob responsibilities Co-ordinate the servicing, repairs and monitoring of smooth operations of Fault Management Centre, location is west of Singapore To act and respond to faults / incidents / complains as per established SOP Generating Fault Reporting Support in other roles as may be instructed by facility supervisorRequirements ...

Job responsibilities Coordinate the servicing, repairs and monitoring of smooth operations of Fault Management Centre, location is at the North East side (Punggol) location. To act and respond to faults / incidents / complains as per established SOP Generating Fault Reporting Support in other roles as may be instructed by facility supervisorRequirements: At...

Job Description & Requirements:Detail-oriented individual to join our team as the operations supervisor. The responsibilities of the operations supervisor include training and supervising employees, reducing operational costs, monitoring their department's compliance with operational policies, and keeping up-to-date with the progress of administrative...

Published- March 30, 2024- Location- Singapore, Singapore- Job Type- Full-timeDescription:Job Description & RequirementsResponsibilities:Provide customer service support for all licensing related enquiriesAssist callers in resolving any general difficulties faced in completing the online forms or usage of computerised systems provided by the AuthorityDirect...

ibis Styles Hotel is an International Brand Hotel. Ideal for anyone who has the ambition to grow within the company and have the opportunity for career progression.At least 1 year of experience in a similar capacity in the hospitality industry.Responsibilities Responsible for the daily operation and to ensure a consistently high standard of guest service;...