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Telephone Operator

1 month ago

Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time
Roles & Responsibilities

Duties and Supporting Responsibilities

  • Provide close guidance to colleagues within assigned shift, overseeing the efficient operations of the Telephone Department in the following:
  • To answer phone calls promptly ensuring telephone etiquette is observed and a positive attitude is displayed. Be knowledgeable of the NEC UA pbx, functions and features.
  • To attend to Glowing requests promptly, ensuring responses are articulated.
  • To ensure all faults and maintenance issues are raised in Hotsos promptly.
  • To ensure daily task checklists assigned are followed through and documented.
  • To check on wakeup call time requests from guests (FITS, Crew, Groups) and ensure they are promptly processed.
  • To check on incoming text or fax messages from the Fuji Xerox ensuring delivery of messages to guest rooms meet LQE standards.
  • To check telephone and line fault reported, ensure thorough test is conducted before calling an external contractor. Ensure PR/Checkscm is raise for all job done by external contractor.
  • Be knowledgeable on telecommunication wiring rates and requests made by sales for function or guest room, ensuring they are effectively processed.
  • Be knowledgeable of IDD rates and IDD call checks on Jazzware for overseas telephone calls made and ensuring they are posted in HMS.
  • Be knowledgeable of hotel’s telephone and trunk inventory and programming via PCPro.
  • Conduct checks on information on the HMS Concierge Directory and update accordingly.
  • To maintain a high grooming standard as required when on duty.
  • Be knowledgeable of Hotel’s Policies and Procedures.
  • Have a thorough understanding of the various services provided by the Hotel.
  • Be well versed on information concerning Mandarin Oriental Hotel Group in general.

Tell employers what skills you have

Security Clearance
Sales
English Language
Wiring
Inventory
C Language
Telecommunication
Customer Service
Hospitality and Tourism Management
Hospitality

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