Hotel Telephone Operator

R oles & Responsibilities Familiar with all daily events taking place in the hotels, arrival/departure information, group movements, GTC arrivals/departures, current occupancies and those for the immediate period and key future dates, details of special hotel/company promotions and rates. Maintains updated and relevant information to handle guests' inquiries...

Answer all incoming calls efficiently and promptly in a professional manner.Places outgoing calls accordingly.Receive guest messages accurately and deliver to the guest accordingly.Log all wake-up call requests and program wake-up call accurately.Provides information about hotel services to guests.Provides paging services for hotel guest.Knows what action to...

Answer all incoming calls efficiently and promptly in a professional manner.Places outgoing calls accordingly.Receive guest messages accurately and deliver to the guest accordingly.Log all wake-up call requests and program wake-up call accurately.Provides information about hotel services to guests.Provides paging services for hotel guest.Knows what action to...

Responsibilities: Answer calls in a professional manner. Handle inbound and outbound calls within a prescribed time frame, adhering to established standards. Respond to inquiries from guests on the Hotel Chat Bot. Receive guest messages and promptly deliver them to the appropriate recipients. Provide information about hotel services to guests. Understand the...

Roles & ResponsibilitiesThe incumbent will be responsible for the transfer of Incoming and Outgoing calls for guests and administration staff. Attend to guest requests and enquiries regarding telephone calls, Hotel services and facilities.Primary Responsibilities Connect/transfer incoming and outgoing calls to/from guests and staff. Program wake-up calls and...

The Security Officer delivers the safety and security measures that meet the requirement of the Hotel Management.Primary ResponsibilitiesManages The Control Room Verifies all visitors, guests and contractors of their visit and issue pass to them after verifications. Records and issues departmental keys to the colleagues after verification. Acknowledges and...

Roles & ResponsibilitiesAssisting Guest Services Manager in managing the hotel call centre (One Connect) daily operations, plays a pivotal role in ensuring smooth operations and exceptional customer service. Supervising and motivating the team, handling escalated customer issues and optimizing One Connect performance to meet or exceed established...

as well as performing administrative tasks such as managing bookings. Checking guests in and out of the hotel Receiving and managing reservations made online and telephonically. Verifying guests' payment methods during checkin. Assigning rooms to guests and informing them of any specials offered by the hotel. Organizing transport services for guests at their...

ibis Styles Hotel is an International Brand Hotel. Ideal for anyone who has the ambition to grow within the company and have the opportunity for career progression.At least 1 year of experience in a similar capacity in the hospitality industry.Responsibilities Responsible for the daily operation and to ensure a consistently high standard of guest service;...

We are looking for a professional and customer-focused Hotel Manager, reporting to our CEO, in the management of our 90 rooms Premium Boutique Hotel operations in Singapore.In this position, he/she will be responsible for the day-to-day operations and activities at this hotel, including our new Vietnamese Restaurant.He/She will be actively involve and...

Job Number 24087417Job Category Rooms & Guest Services OperationsLocation The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone...

Job Number 24115334 Job Category Rooms & Guest Services Operations Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Answer, record, log, and process all guest calls, requests, questions, or...

Responsible for general cleaning of the common / public area of the hotel (i.e., Hotel Entrance, Hotel Lobby, Lift Lobby, Front Office, Carpark, Loading Bay and Drive-in Area, Staff Rest Area, Corridor & Staircase, Gym & Pool Deck etc), back-of-house offices and ensure the cleanliness and orderly presentation of the assigned area are in accordance with the...

The position is responsible for conducting all teams partaking in a guest's arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.Primary ResponsibilitiesDelivers the Raffles Hotel Singapore Arrival and Departure Experience Ensures guests receive...

Responsible for the overall business and operations performance of the hotel. Support and work with Department Manager in all aspects of operating the hotel. Ensure the premises are maintained and in good condition to receive & delight our guests. Conduct regular operations team meetings with all operations Heads of Department to discuss routine operational...

The Assistant Head Butler assists Head Butler in the overall management of the Butler team. A person who is intuitive, meticulous, organized, good listener, exuberate warmth, strong motivator, leader by example, residents and colleagues engaging that ultimately drives high colleague engagement through passionate and committed Butlers. Skillful and...

The Assistant Restaurant Manager assists the Restaurant General Manager to supervise the overall operation and service standards of the outlet to meet and exceed guest's dining experience expectations.Main responsibilities include, but are not limited to, creating a Food and Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving...

Job Responsibilities Assist Senior Reservations Officer in processing individual and group reservations in a systematic and professional mannerEnsures all booking details are accurately entered into the computer systemResponds to guest requests via faxes, vouchers, mails and internet correspondence in a timely and confidential mannerFiles and maintains...

Roles & ResponsibilitiesThe Laundry Attendant play a pivotal role in ensuring a seamless and sustainable laundry operation at our hotel, upholding the highest standards of service in accordance with our policies and procedures. As part of the latest trends in the hotel industry, the incumbent will contribute to our commitment to sustainability by integrating...

Hotel Indigo colleagues are the people at the center of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people...