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Customer Service/ Telephone Operator

2 months ago

Singapore KIM YEW INTEGRATED PTE. LTD. Full time
Roles & Responsibilities

Job responsibilities

  • Co-ordinate the servicing, repairs and monitoring of smooth operations of Fault Management Centre, location is west of Singapore
  • To act and respond to faults / incidents / complains as per established SOP
  • Generating Fault Reporting
  • Support in other roles as may be instructed by facility supervisor

Requirements

  • At least three (3) ‘O’ level passes (including English), and Higher Nitec and above or Equivalent in Mechanical/ Electrical / Electronics Engineering.
  • At least Two (2) years of relevant experience dealing with customers in a frontline / call center experience
  • Candidate with facilities maintenance experience will be prefered or deal with fault / repairs reporting for buildings.
  • Be proficient in English and one other language, computer literate, adequate typing skills
  • Able to handle and swiftly respond with proper etiquette to telephone calls, emails received.
  • Various Locations: based in Jurong Office or Punggol Office
  • 5.5 work days week .

Tell employers what skills you have

Security Clearance
Excellent Communication Skills
Troubleshooting
Arranging
Electrical
Administration
Data Entry
Adaptability
Customer Service
Scheduling
Electrical Engineering
Call Center
Technical Support

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