Sea Logistics Customer Care Specialist
1 month ago
Singapore, Singapore | Frachttransport und Kundenservice | Vollzeit | SG2107704
You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.
Your Role You will be responsible supporting customers by providing helpful information + responding to complaints,ensuring customer satisfaction with our products, services + features. Your ResponsibilitiesYou will do this by working with a variety of internal + external stakeholders while focusing on the following key
objectives:
- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales +
operational care centres (OCC). - To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care
visits + pro-actively advising + consulting to ensure customer satisfaction. - To qualify customer inquiries + provide quotations within the given price band, in line with the guiding
leeway in decision-making, then following up to ensure quotations are accepted + closed. - To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer
requirements into the KN systems alongside the (initial) customer order. - To qualify + enter customer orders into the operational execution process.
- To collaborate with finance to adjust credit limits based on daily business development + coordinate
measures in case of challenges. - To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives.
Who we are looking for
- Your strong focus on customer + stakeholder relationships along with your strong time management will be key to your success.
- You have been selected for this role because of your knowledge across our operations + because you possess the key attributes we are looking for in a Customer Care Specialist.
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