Sea Logistics Customer Care Specialist

2 weeks ago


Singapur, Singapore Kuehne+Nagel Full time
Sea Logistics Customer Care Specialist

Singapore, Singapore | Frachttransport und Kundenservice | Vollzeit | SG2107704

You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.

Your Role You will be responsible supporting customers by providing helpful information + responding to complaints,ensuring customer satisfaction with our products, services + features. Your Responsibilities

You will do this by working with a variety of internal + external stakeholders while focusing on the following key
objectives:

  • To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales +
    operational care centres (OCC).
  • To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care
    visits + pro-actively advising + consulting to ensure customer satisfaction.
  • To qualify customer inquiries + provide quotations within the given price band, in line with the guiding
    leeway in decision-making, then following up to ensure quotations are accepted + closed.
  • To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer
    requirements into the KN systems alongside the (initial) customer order.
  • To qualify + enter customer orders into the operational execution process.
  • To collaborate with finance to adjust credit limits based on daily business development + coordinate
    measures in case of challenges.
  • To create, review + refine customer reports.
  • To ensure delivery against all financial targets + strategic objectives.
Your Skills and Experiences

Who we are looking for

  • Your strong focus on customer + stakeholder relationships along with your strong time management will be key to your success.
  • You have been selected for this role because of your knowledge across our operations + because you possess the key attributes we are looking for in a Customer Care Specialist.


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