Global Sea Logistics Operational Key Account Specialist
2 weeks ago
Singapore, Singapore | Frachttransport und Kundenservice | Vollzeit | SGI2094378
You will be joining our operational key account + implementation team to add your expertise + skillsto the delivery of operational excellence
Your Role You will be responsible for the operational performance + development of assigned customers. You will do this by working with a variety of internal stakeholders while focusing on the following key objectives:- Your Responsibilities- To effectively manage + maintain customer relationships + support operations related initiatives.
- To lead business + performance reviews (KPI) with customers along with implementation initiatives.
- To manage + ensure compliance of key deliverables against committed service levels.
- To initiate + drive continuous process improvements for productivity + operational performance.
- To collaborate with stakeholders to support the business requirements.
- To create + maintain performance dashboards for visibility, monitoring + analyzing.
- To create + update Standard Operating Procedures (SOP) + ensure adherence.
- To ensure SOPs, WIs + templates are up to date + accessible by stakeholders.
- Bachelor / Other Degree /or equivalent in Business/Logistics/Supply Chain
- Sea and Airfreight Knowledge
- IT Savvy and in tune with technology advancements
- Project Management Skills
- Possess Integrity, is adaptable, collaborative and willing to learn.
- Able to work in time critical and fast paced environment.
- Able to see and think out of the box for solutions and improvements.
- Possess a positive, "can-do" attitude and confident personality with well-developed communication skills.
- Strong organizational and time management skills with ability to manage multiple datelines and set priorities.
- Strong team player and able to work in a multi-team environment.
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