Project Logistics Customer Excellence Specialist

2 months ago


Singapur, Singapore Kuehne+Nagel Full time
Project Logistics Customer Excellence Specialist

Singapore, Singapore | Frachttransport und Kundenservice | Vollzeit | SG2104846

You will be part of our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence

Your Role Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality. Your Responsibilities

You will do this by working with a variety of internal stakeholders while focusing on the following key objectives:

  • To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
  • To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
  • To ensure accurate + timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations).
  • To prepare spot quotations, data for tender documents + actively participate in commercial support.
  • To complete all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable.
  • To complete all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
  • To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints.
  • To report incidents + hazards as per the relevant working instructions.
Your Skills and Experiences
  • At least 1-2 years in freight forwarding
  • Strong operational experience in sea and air import/export operations
  • Experience handling high-volume accounts
  • Strong organizational and time management skills to handle a heavy workload
  • Excellent communication and customer service skills
  • Proficiency in logistics software and systems
  • Analytical skills to monitor and improve operational performance
  • Commercial acumen to handle pricing, shipment booking, and financial impacts
  • Demonstrated leadership qualities and the ability to take on a team lead role in the future


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