Project Logistics Customer Excellence Specialist
2 months ago
Singapore, Singapore | Frachttransport und Kundenservice | Vollzeit | SG2104846
You will be part of our Customer Excellence team, adding your expertise + skills to the delivery of Customer + Operational Excellence
Your Role Your primary objective will be to organize + supervise the transport of all orders, ensuring a high level of customer excellence. Your role is to provide helpful information, answering questions + responding to complaints while ensuring the profitability of orders, correct invoicing + data quality. Your ResponsibilitiesYou will do this by working with a variety of internal stakeholders while focusing on the following key objectives:
- To make all suitable + relevant arrangements for shipment handling independently (not limited to heavy lift + oversized cargo) via air, sea, barge, charters etc. ensuring key performance indicators are met.
- To ensure an accurate level of data quality, ensuring that all systems are kept up to date promptly.
- To ensure accurate + timely production of relevant documentation (including but not limited to import/export declarations, customs clearance, MES declarations).
- To prepare spot quotations, data for tender documents + actively participate in commercial support.
- To complete all tasks + administration relating to local services such as trucking, warehousing services including full hub operations, cargo surveys etc. where applicable.
- To complete all required file administration including documentation, billing, + vendor invoices/ebills acknowledgement + weekly forwarding sub-ledger (FSL).
- To take appropriate corrective action +/or notify relevant person + office to prevent a re-occurrence of customer complaints.
- To report incidents + hazards as per the relevant working instructions.
- At least 1-2 years in freight forwarding
- Strong operational experience in sea and air import/export operations
- Experience handling high-volume accounts
- Strong organizational and time management skills to handle a heavy workload
- Excellent communication and customer service skills
- Proficiency in logistics software and systems
- Analytical skills to monitor and improve operational performance
- Commercial acumen to handle pricing, shipment booking, and financial impacts
- Demonstrated leadership qualities and the ability to take on a team lead role in the future
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