Advisor, Customer Implementation

4 months ago

Singapur, Singapore APL Logistics Full time

Job Purpose

The position is responsible for on-boarding new accounts, implementing internal initiatives, solutions or programs for APL Logistics with focus on successful execution and management of implementation.

It involves: -

- Working closely with various stakeholders . customer, commercial, operation, IT etc. to determine scope and requirements

- Preparing project charters, implementation plans, executive summaries, etc., building project teams, monitoring project scope, cost and timeline, and reporting to committee or management team

- Roll out the project to stakeholders and lead in identifying best practices, improvements as part of post implementation of accounts or internal initiatives.

Operational

- Lead, organize and communicate new customers/customer programs and internal initiatives for timely delivery and quality implementation.

- Coordinate and lead efforts with Commercial, Operation, IT and other internal resources on preparation and flawless execution of projects, ensuring that resource are available and properly allocated to the project.

- Ensure that all projects are delivered on time, within scope and within budget.

- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.

- Successfully manage the relationship with the clients and all stakeholders by conducting regular meetings, updates.

- Determine key success factors applied to account implementations.

- Perform post-implementation analysis and reviews.

- Perform risk management to minimize project risks. This includes finding

alternate solutions that may resolve the issues impacting the project delivery.

- Create and maintain comprehensive project documentation.

- Review training needs and conduct training for teams to enhance the project management/implementation skills.

- Bachelor's Degree or equivalent in Engineering, Logistics, Supply Chain Management or related field.

- Minimum 8-10 years of experience working in multinational corporations; preferably in transportation or supply chain industry.

- Minimum of 5 years of project management experience; preferably in global transportation.

- Prior and grounded understanding and experience in managing systems, business implementation and customer onboarding.

- Solid operation experience and product knowledge.

- A proven track record of delivering timely project implementation.

- Strong stakeholders’ management skills for both internal and external

stakeholders.

- Excellent communications and persuasive skills to communicate change at all

levels within the organization.

- Entrepreneurial mindset and results oriented effort for others and self.

- Proficient in the use of technological tools.

- PMP / PRINCE II certification is a plus.

- Experience in managing and directing resources.

This role is graded at 16.

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