Contract Logistics Customer Service Specialist

2 months ago


Singapur, Singapore Kuehne+Nagel Full time
Contract Logistics Customer Service Specialist

Singapore, Singapore | Kontraktlogistik | Vollzeit | SG2109438

You will be part of our Contract Logistics team, adding your expertise + skills to the delivery of Customer Excellence.

Your Role Your primary objective will be to provide an outstanding level of service by managing customer needs, completing all required tasks effectively + efficiently, ensuring that all supply chain process are seamless. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives. Your Responsibilities
  • To respond to customer requests in a timely quickly, identifying + solving issues, complaints or disputes in a professional manner.
  • To manage + process received orders in the system, handing them over to the warehouse operations team for completion.
  • To communicate with customers regarding the order status or when issues arise.
  • To prepare + sort documents such as cycle count reports, invoices; identifying + interpreting data for system entry.
  • To coordinate with customer to submit billing as per agreed timeframes along with required supporting documents, monitor + follow up any discrepancies in original tax invoices, escalating as necessary.
  • To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
  • To ensure compliance with all customer contractual obligations on the part of the company.
Your Skills and Experiences
  • Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field
  • Minimum of 2 years of experience in logistics, supply chain, or customer service roles
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Proficiency in logistics software and Microsoft Office Suite
  • Problem-solving skills and attention to detail
  • Ability to work in a fast-paced environment
  • Strong customer service orientation


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