Customer Service Premium

6 months ago


Singapur, Singapore Shopee Full time
Customer Service Premium - Operations (Solo, Contract-based) Department Operations LevelEntry LevelLocationIndonesia - Solo

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

Job Description:

Handle CS end-to-end process, including complaints and inquiries from sellers and buyers Platinum Shopee through calls, email, and Live Chat

Manage and resolve customer-related issues and escalations

Be the voice of customers to provide feedback to the company

Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives

Requirements:

Requirements:

Minimum diploma or bachelor's degree from any major

At least 1 - 2 years of experience in Customer Service area

Strong interpersonal communication skills, detail-oriented person, and good organizational skills

Willing to work in shifts and has a big interest working in an e-commerce company

Placement is in Solo for 3-6 months contract based



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