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Senior Executive

2 months ago


Singapur, Singapore Singapore Airlines Full time

Exciting Career Opportunity in Airport Operations

We are seeking a proactive and skilled professional to be part of our Airport Operations team within the Customer Services & Operations Division. The chosen candidate will oversee the daily management of lounge facilities at Changi Airport, ensuring exceptional service standards for our esteemed passengers.

Key Responsibilities:

  • Leading teams dedicated to lounge management
  • Overseeing vendor relationships and service contracts
  • Creating Standard Operating Procedures (SOPs) and Business Continuity Plans (BCPs) for lounge efficiency and resilience
  • Engaging directly with passengers during service interactions and managing flight-related disruptions
  • Participating in initiatives aimed at enhancing service quality and infrastructure improvements

Qualifications:

  • Bachelor's degree in any field
  • Enthusiasm for operational management and customer engagement
  • Preferred experience in vendor relations and effective communication
  • A collaborative mindset with proficiency in IT
  • Flexibility to work varied hours, including weekends and public holidays