Regional Account Manager

2 months ago


Singapur, Singapore CEVA Logistics Full time

About the role

Reporting to the Head of Industrial Vertical for Asia Pacific, this role will work closely with internal and external stakeholders on Industrial accounts, building long-lasting relationships and ensuring a high-level of service quality across all services.

What you will be doing

1) Perform lobbying actions

  • Identify Key Account targets based in Asia Pacific region, identify decision-makers and specifiers and achieve the widest knowledge possible (activities, subsidiaries, decision structures…) for Industrial accounts
  • Send sales leads to network in order to increase CEVA Logistics penetration in Asia Pacific
  • Establish a referencing strategy for regional or international Industrial accounts (decision-makers, accounts mapping, lines of approach…)
  • Undertake necessary lobbying among prospective Industrial Key Accounts to promote CEVA Logistics and to obtain the opportunity to participate for future Tenders

2) Commercialize and argue Bollore Logistics sales offer

  • Represent CEVA Logistics to Key Accounts whose reporting needs a centralized and collaborative action (multi-scope)
  • Represent CEVA Logistics to lead and participate in tender process (RFP/RFI/RFQ)
  • Sell the whole CEVA Logistics services supported by internal expertise
  • Promote CEVA Logistics services and key Asia stations and regions
  • Implementing new business strategies to expand new customer base and to secure target prospects

3) Provide consistent tariff offers

  • Determine a tariff policy in conjunction with Middle Office and Regional Sales Management and a consistent organization between various implicated sites
  • Establish, confirm and update CEVA Logistics tariff offers and write contracts in coordination with Legal Services
  • Answer to tenders with Tender Management Desk if needed
  • Participate in conjunction with Purchasing Department to negotiation among Suppliers

4) Service support

  • Transfer obtained contracts to Operations in order to ensure required customer quality service to customers
  • Support services or operation sites via appropriate information on SOP to apply
  • Intervene among sites and participate in dispute settlement
  • Monitor customer account profitability and problems linked to receipts with sites manager

5) Synthetize information through reporting

  • Consolidate statistical elements from various operation sites and achieve a monthly regional reporting vision of our business
  • Report sales actions undertaken to perpetuate and develop CEVA Logistics Key Customer Accounts for Industrial vertical
  • Update CRM with weekly activities and key accounts monthly reports

Requirements

The successful candidate

  • At least a Bachelor's degree in Business / Logistics / Engineering
  • At least 7 years of related work experience in Freight Forwarding (Both Air & Sea Freight) & Contract Logistics
  • Experience in Key Account management and development, preferably with network/contacts of decision makers in Asia Pacific
  • Excellent communication, presentation and interpersonal skills
  • Ability to work under pressure, independently and as a team player
  • Good critical thinking and problem solving skills


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