Sea Logistics Operational Care Specialist

1 month ago

Singapur, Singapore Kuehne+Nagel Full time
Sea Logistics Operational Care Specialist

Singapore, Singapore | Frachttransport und Kundenservice | Vollzeit | SG2113981

You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of customer excellence

Your Role Your will be responsible for supporting customers by providing helpful information, answering questions, + responding to complaints. Your Responsibilities

You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:-

  • To qualify + enter customer orders into the operational execution process.
  • To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the operational care center (OCC), destinations + regional stakeholders.
  • To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.
  • To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.
  • To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
  • To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
  • To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
  • To create review + refine customer reports.
  • To ensure delivery against all financial targets + strategic objectives across ISC.
Your Skills and Experiences
  • 4-5 years of experience in sea logistics, freight forwarding, or supply chain management
  • Proficient with systems, data analytics, and Excel (including VLOOKUP and pivot tables)
  • Strong communication and customer service skills
  • Possess a good attitude and strong planning management abilities

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