Current jobs related to KSEA Technical Helpdesk Digital Team Lead - Singapur - SIN KONE Pte Ltd
-
Technical Operations Commercial Lead
6 days ago
Singapur, Singapore Adelphi Digital Full timeTechnical Operations Commercial AdministratorAbout the RoleWe are seeking a highly skilled Technical Operations Commercial Administrator to join our team at Adelphi Digital. As a key member of our commercial operations team, you will be responsible for leading the development of proposal outlines and schedules, and facilitating the expectations and...
-
Technical Operations Commercial Lead
2 weeks ago
Singapur, Singapore Adelphi Digital Full timeTechnical Operations Commercial Administrator We're seeking a skilled Technical Operations Commercial Administrator to lead our proposal development and commercial operations efforts. This role requires a strong understanding of web-based technologies and commercial operations principles. You will be responsible for analyzing solicitations, managing...
-
Technical Operations Commercial Lead
2 weeks ago
Singapur, Singapore Adelphi Digital Full timeTechnical Operations Commercial Administrator We're seeking a skilled Technical Operations Commercial Administrator to lead our proposal development and commercial operations efforts. This role requires a strong understanding of web-based technologies and commercial operations principles. You will be responsible for analyzing solicitations, managing...
-
Technical Architect
3 weeks ago
Singapur, Singapore Adelphi Digital Full timeAbout the RoleWe are seeking an exceptional Technical Architect to join our team at Adelphi Digital. As a key member of our organization, you will play a crucial role in designing and implementing cutting-edge digital communications platforms.Key ResponsibilitiesCollaborate with project teams to develop technical solutions that meet client requirements,...
-
Digital Solutions Expert
3 weeks ago
Singapur, Singapore SIN KONE Pte Ltd Full timeAbout the RoleWe are seeking a highly skilled Digital Solutions Expert to join our team at SIN KONE Pte Ltd. As a Technical Helpdesk Lead, you will be responsible for providing expert-level support for our digital solutions and services.Key ResponsibilitiesEvaluate and coordinate issues from customers, sales teams, and field operations.Responsible for the...
-
Technical Architect
5 months ago
Singapur, Singapore Adelphi Digital Full timeTechnical Architect Singapore An outstanding Technical Architect is wanted to help us build the best digital communications platforms in the business. You will gain a thorough understanding of Clients technical requirements and provide solutions for the correct hardware, the correct software/functionality and the correct architecture. The nature...
-
Technical Operations Commercial Administrator
4 months ago
Singapur, Singapore Adelphi Digital Full timeTechnical Operations Commercial Administrator Singapore Adelphi Digital are looking for a Technical operations commercial administrator to join our international digital consultancy. This is a unique role that provides leadership for the management and development of proposal quotations, RFP responses and leading them through the commercial...
-
Digital Solutions Architect
1 week ago
Singapur, Singapore Adelphi Digital Full timeTechnical ArchitectAdelphi DigitalWe are seeking a highly skilled Technical Architect to join our team and help us build innovative digital communications platforms. As a key member of our team, you will work closely with project teams to develop technical solutions that meet our clients' needs.Key Responsibilities:Collaborate with project teams to design...
-
Helpdesk Support Specialist
7 days ago
Singapur, Singapore Krisvconsulting Services Pte Ltd Full timeJob Title: Helpdesk Support EngineerThe Helpdesk Support Engineer will serve as the primary point of contact for users experiencing technical issues and service requests. This role involves providing basic technical support, managing user accounts, and ensuring smooth onboarding processes for students, teachers, and staff.Key Responsibilities:Handle incoming...
-
Helpdesk Support Engineer
2 months ago
Singapur, Singapore Krisvconsulting Services Pte Ltd Full timeThe Helpdesk Support Engineer will serve as the first point of contact for users experiencing technical issues and service requests. This role involves providing basic technical support, managing user accounts, and ensuring smooth onboarding processes for students, teachers, and staff. The Helpdesk Support (L1) Engineer will work closely with Tier 2/3...
-
IT Helpdesk Engineer
4 months ago
Singapur, Singapore Sea Full timeCorporate IT is the backbone of our business. Our team helps Sea develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support...
-
Digital Sales Strategist
1 week ago
Singapur, Singapore Adelphi Digital Full timeAdelphi Digital is seeking a seasoned Sales Director to spearhead our international digital consultancy. As a key member of our team, you will be responsible for identifying opportunities for our clients to drive business growth. This is a dynamic role that requires a strong understanding of digital communications and the ability to influence commercial and...
-
Digital Transformation Director
3 weeks ago
Singapur, Singapore OSF Digital Full timeAbout OSF DigitalOSF Digital is a leading digital transformation firm with a global footprint in 30+ countries and over 2000+ employees. Our passion is in helping businesses leverage commerce, marketing, sales, service, analytics, loyalty, and digital experience solutions. With rapidly growing, global expertise in enterprise connected commerce, OSF...
-
Digital Sales Director
3 weeks ago
Singapur, Singapore Adelphi Digital Full timeAbout Adelphi DigitalWe are a leading international digital consultancy that helps our clients understand the power and potential of the web.Job SummaryWe are seeking a highly experienced and skilled Sales Director to join our team. As a Sales Director, you will be responsible for identifying opportunities for our clients and helping them to achieve their...
-
Helpdesk Support Specialist
3 weeks ago
Singapur, Singapore KPMG - Singapore Full timeJob SummaryThe Helpdesk Support Engineer is a critical member of KPMG SG's Information Technology Services (ITS) department. As the first point of contact for end-users experiencing technical issues, they play a vital role in delivering exceptional service to our clients.Key ResponsibilitiesProvide timely and effective support to end-users through various...
-
Assistant Engineer, IT Helpdesk
4 months ago
Singapur, Singapore KPMG - Singapore Full timeJob DescriptionThe Helpdesk Support Engineer is an important member of KPMG SG's ITS department. They serve as the first point of contact for end-users experiencing technical issues with their computer systems, software application, or hardware peripherals, in a prompt, effective and smooth delivery of services to the end users.Their primary responsibilities...
-
Technical Lead
2 months ago
Singapur, Singapore Encora Inc. Full timeTechnical Lead The position is within the GMET Private Bank Development Team and we are seeking a Technical Lead with strong hands-on experience in the development, design and review of critical applications within the Private Banking Domain. You will lead and actively involved in the Governance and Project Lifecycle role especially during the...
-
Digital Team Lead
3 weeks ago
Singapur, Singapore OCBC Bank Full timeJob SummaryWe are seeking a seasoned Digital Team Lead to join our Emerging Business team at OCBC Bank. As a key member of our leadership team, you will be responsible for leading a team of Business Development Managers in the acquisition of Small and Medium-sized Enterprise (SME) business loans.Key ResponsibilitiesTeam Leadership: Lead a high-performing...
-
Digital Solutions Expert
1 week ago
Singapur, Singapore SIN KONE Pte Ltd Full timeJob SummaryWe are seeking a highly skilled and experienced Digital Solutions Expert to join our team at KONE Pte Ltd. As a Technical Helpdesk Lead, you will be responsible for providing expert-level support and guidance on our digital solutions, ensuring seamless customer experiences and driving business growth.Key ResponsibilitiesEvaluate and coordinate...
-
Team Lead Technical Support
4 months ago
Singapur, Singapore Adyen Full timeThis is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...
KSEA Technical Helpdesk Digital Team Lead
4 months ago
Did you know KONE moves over one billion people every day? We employ over 65,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.
Why this role?
The position is a recognized expert of one or more KONE digital solutions in terms of process and tool understanding. This role exists at frontline level. The role is the primary support person and subject matter expert for digital solutions. They have important role to develop competences of the digital services in their own frontline in collaboration with other functions such as Frontline Offering management, Customer Solutions Engineering (CSE), Learning & Development (L&D) and Customer Service & Admin (CS&A).
The role is part of Technical Help Desk (THD) organization.
What will you be doing?
Operative activities:
• Evaluate and coordinate issues from customer, sales teams and field operations.
• Responsible of the digital issue resolution end to end processes.
• Analyze any identified issues with digital services and determine the correct organization needed to address the issue (local, global, partner, etc.)
• Proactively check that support tickets escalated from/to IT are followed and required actions done.
• Monitor 24/7 DTU installation status for lift/Esc.
• Follow up with MM/OM on the backlog and get their plan for the installation.
• To monitor the device stock level in GSS and make plan for the material procurement.
• Proactively monitor the timely closure of all SN and work with MM if there are any issues to close the SN.
• Proactively monitor the SN for critical equipment’s and advise OPS team for actions to be taken.
• Data collection from 24/7 for AMR contracts existing/ New customers.
• Presentation of 24/7 capabilities to customers and how we prevent the callout with the help of 24/7.
• Lead the weekly meeting on SN and repeated callouts.
• Share the 24/7 & callout data in ops meeting to prevent any potential callouts.
• To contribute any other new initiatives initiated by the country to improve the operation efficiency.
• Training for the planner group technician on digital solutions.
• To work with APM/Global on the issues arising from 24/7, planner etc and get right solutions.
• To support on DMP implementation for service operations.
Customer onboarding:
• Train/coach and support relevant teams with appropriate knowledge to do the customer onboarding and training
• If necessary, participate in customer onboardings and training sessions for complicated digital solutions and services
• Ensure that customer site and administrator users are correctly created and maintained
Be specialist of solution configurations and commissioning:
• Accountable of activating and configuring cloud services as prompted by the delivering organization (could be NEB, Modernization, or Maintenance)
• Support NEB-SEB handover process for the digital services
Competence development activities:
• Support in learning and training
• Provide support to L&D in training on Digital services and solutions for Maintenance Sales, THD, CS&A and field operations.
• Identify the need for training together with L&D, help with relevant training material
• Train The Trainers to ramp up the local field competencies related to IOT devices commissioning and testing.
• Communicate and train new services and solution updates based on product releases
• Create excitement of the digital services in the sales and operations in co-operation with Offering management
• Cloud Data analysis on problematic equipment and recommend preventive actions on the field; add on Tasks apart from regular based maintenance.
Digital community activities:
• Actively participate in Digital Champions network and other IOT network communities
• Support and perform tests when required from Global team to improve digital services
• Provide data for global teams related to local conditions (e.g. government firewalls, local SIM cards) during solution roll outs and updates
• Based on customer and end user interactions, provide development requirements to global product team to make the service easier, more efficient, and reliable
• Contribute to the change management that is required for KONE to be able to make a change from hardware/maintenance to digital services
• Supporting localization of THD Helpdesk & KC3 Call center support articles if needed
Are you the one?
• Bachelor’s degree in Engineering or other relevant field
• IT literacy
• Flexibility and willing to travel to Southeast Asia countries
• Fluent local language skills and good level of English
• Working experience with digital solutions or services
• Customer service mindset
• Good communication and interpersonal skills
• Good knowledge and understanding of digital systems, cybersecurity and technologies overall
• Ability to seek information and learn about new digital technologies independently
• Ability to see from end users’ perspective
• Ability to explain technical complex situations in an understandable way to people who are not digital literate
• Project management skills an asset
• Understanding of processes related to change and change management
• Genuine interest in processes, methods and tools in own specialist area.
What’s On Offer
To Be Considered
Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.
In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.
KONE is proudly ranked as World's Best Employers in Forbes magazine and Statista's 2023 annual ranking
KONE Singapore ranked 20th in The Straits Times Best Employer 2023 and KONE has been ranked among Singapore’s Best Employers for the second year running in 2024
#LI-YL1
Read more on