Current jobs related to Helpdesk Support Specialist - Singapur - Krisvconsulting Services Pte Ltd
-
Helpdesk Support Specialist
1 month ago
Singapur, Singapore KPMG - Singapore Full timeJob Title: Helpdesk Support Specialist About the Role: As a Helpdesk Support Specialist at KPMG SG, you will be the first point of contact for end-users experiencing technical issues with their computer systems, software applications, or hardware peripherals. Your primary responsibilities will include providing timely and effective support to end-users...
-
Helpdesk Support Specialist
2 months ago
Singapur, Singapore KPMG - Singapore Full timeJob SummaryThe Helpdesk Support Engineer is a critical member of KPMG SG's Information Technology Services (ITS) department. As the first point of contact for end-users experiencing technical issues, they play a vital role in delivering exceptional service to our clients.Key ResponsibilitiesProvide timely and effective support to end-users through various...
-
Helpdesk Support Specialist
4 weeks ago
Singapur, Singapore KPMG - Singapore Full timeJob Opportunity:The Helpdesk Support Engineer is a vital member of KPMG SG's ITS department, serving as the first point of contact for end-users experiencing technical issues with their computer systems, software applications, or hardware peripherals. This role requires prompt, effective, and smooth delivery of services to end-users.Key Responsibilities: ...
-
IT Support Specialist
2 months ago
Singapur, Singapore Kingsmen Full timeAbout the RoleKingsmen is seeking a skilled IT Support Specialist to join our team in Singapore. As an IT Support Specialist, you will be responsible for providing level 1 helpdesk support to all PC & MAC users, ensuring smooth on-boarding and off-boarding of end-users, and facilitating repair processes for IT hardware.Key ResponsibilitiesProvide technical...
-
Desktop Support Specialist
4 weeks ago
Singapur, Singapore OPUS IT Services Pte Ltd Full timeJob OverviewOPUS IT Services Pte Ltd is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance to end-users on their daily IT usage problems.Key ResponsibilitiesManage and resolve all calls escalated by the helpdesk in a timely and professional...
-
IT Helpdesk Engineer
6 months ago
Singapur, Singapore Sea Full timeAs a Helpdesk Engineer/IT Support Engineer, you will be responsible for implementing IT operations according to policy, interpret IT related issues on both System and User side to meet corporate requirements, and provide technical support in a fast-paced and demanding environment. Job Description Provide day-to-day technical support to end users and ensure...
-
IT Helpdesk Engineer
6 months ago
Singapur, Singapore Sea Full timeCorporate IT is the backbone of our business. Our team helps Sea develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support...
-
IT Support Specialist
2 months ago
Singapur, Singapore U3 Full timeJob SummaryWe are seeking a highly skilled IT Support Specialist to join our team at U3. As a key member of our IT department, you will be responsible for providing exceptional support to our users, resolving complex IT queries, and ensuring seamless service delivery.Key Responsibilities• Provide timely and effective support to users via phone, email, and...
-
Assistant Engineer, IT Helpdesk
6 months ago
Singapur, Singapore KPMG - Singapore Full timeJob DescriptionThe Helpdesk Support Engineer is an important member of KPMG SG's ITS department. They serve as the first point of contact for end-users experiencing technical issues with their computer systems, software application, or hardware peripherals, in a prompt, effective and smooth delivery of services to the end users.Their primary responsibilities...
-
Desktop Support Specialist
1 month ago
Singapur, Singapore OPUS IT Services Pte Ltd Full timeJob SummaryWe are seeking a skilled Desktop Support Specialist to join our team at OPUS IT Services Pte Ltd. As a key member of our IT support team, you will be responsible for providing technical assistance to end-users, resolving hardware and software issues, and ensuring seamless IT operations.Key ResponsibilitiesProvide timely and effective technical...
-
Device Support Specialist
2 months ago
Singapur, Singapore OPUS IT Services Pte Ltd Full timeJob OverviewOPUS IT Services Pte Ltd is seeking a skilled Device Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support services for our computing devices.Key ResponsibilitiesPerform asset management of infrastructure and computing devicesProvide computer support services, including...
-
IT Support Specialist
4 weeks ago
Singapur, Singapore Kingsmen Full timeIT Support AnalystAt Kingsmen, we are seeking a skilled IT Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing level 1 helpdesk support to all PC and MAC users, ensuring smooth on-boarding and off-boarding of end-users, and facilitating repair processes for IT hardware.A Day in the LifeProvide...
-
Technical Support Specialist
2 months ago
Singapur, Singapore KPMG - Singapore Full timeJob Title: Helpdesk Support EngineerAbout the Role:The Helpdesk Support Engineer is a vital member of KPMG SG's ITS department, serving as the first point of contact for end-users experiencing technical issues with their computer systems, software applications, or hardware peripherals. This role requires a prompt, effective, and smooth delivery of services...
-
Executive, Application Support Specialist
2 months ago
Singapur, Singapore Phillip Securities Full timeJob Title: Executive, Application SupportJob Summary:We are seeking a highly skilled and experienced Executive, Application Support to join our team at Phillip Securities. As a key member of our IT department, you will be responsible for providing exceptional support to our trading application and helpdesk services.Key Responsibilities:Manage resources to...
-
Executive, Application Support Specialist
1 month ago
Singapur, Singapore Phillip Securities Full timeJob Title: Executive, Application SupportJob Summary:We are seeking a highly skilled and experienced Executive, Application Support to join our team at Phillip Securities. The successful candidate will be responsible for providing exceptional support to our trading application and helpdesk services, ensuring seamless operations and excellent client...
-
IT Support Specialist
2 months ago
Singapur, Singapore Kingsmen Full timeIT Support RoleKingsmen is seeking a skilled IT Support Analyst to join our team in Singapore (HQ). As a key member of our IT department, you will be responsible for providing level 1 helpdesk support to all PC & MAC users, ensuring smooth on-boarding and off-boarding of end-users, and facilitating repair processes for IT hardware.A Day in the LifeProvide...
-
Technical Support Specialist
2 months ago
Singapur, Singapore U3 Full timePosition OverviewAs a Technical Support Specialist, you will be responsible for providing exceptional assistance to our users by addressing their technical issues and inquiries. Your role will involve:Diagnosing and resolving incidents and requests at Level 1/2.Logging and tracking customer system problems, incidents, and queries.Prioritizing and resolving...
-
IT Desktop Support Specialist
2 months ago
Singapur, Singapore Singtel Full timeJob SummaryWe are seeking a skilled Desktop Support Specialist to join our team at Singtel. As a Desktop Support Specialist, you will be responsible for providing top-notch support services to our users, ensuring their desktops and laptops are running smoothly and efficiently.Responsibilities:Provide desktop support services to users, including receiving,...
-
IT Support Specialist
2 months ago
Singapur, Singapore Sea Full timeJob Title: IT Helpdesk EngineerAs a Helpdesk Engineer at Sea, you will be responsible for delivering exceptional technical support to our team members, ensuring the smooth operation of our computer systems, network devices, and printers.Key Responsibilities:Provide day-to-day technical support to end-users, troubleshooting and resolving issues...
-
IT Support Specialist
4 weeks ago
Singapur, Singapore Sea Full timeJob Title: IT Helpdesk EngineerAs a Helpdesk Engineer at Sea, you will be responsible for implementing IT operations according to policy, interpreting IT-related issues on both system and user sides to meet corporate requirements, and providing technical support in a fast-paced and demanding environment.Key Responsibilities:Provide day-to-day technical...
Helpdesk Support Specialist
2 months ago
The Helpdesk Support Engineer will serve as the primary point of contact for users experiencing technical issues and service requests. This role involves providing basic technical support, managing user accounts, and ensuring smooth onboarding processes for students, teachers, and staff.
Key Responsibilities:- Handle incoming service requests and incidents via phone, email, and Helpdesk Ticketing tool.
- Ensure accurate documentation and categorization of all incidents and requests in the ticketing system.
- Offer first-level technical support for End User Computing (EUC) devices including PCs, iPads, laptops, and network issues (WAN/LAN).
- Assist users with basic troubleshooting for hardware, software, and network issues.
- Manage user accounts by performing tasks such as adding, deleting, and modifying accounts in accordance with the Change Management processes. Assist in password resets, access issues, and profile configurations.
- Facilitate the onboarding of new resources by setting up user accounts, messaging systems, access cards, and end-user devices. Ensure all necessary tools and resources are ready for use on the first day of onboarding.
- Assign and escalate unresolved issues to Tier 2/3 Engineers when necessary. Monitor the progress of escalated issues to ensure they are resolved in a timely manner.
- Provide remote support to users, resolving issues efficiently without requiring onsite visits. Follow up on outstanding requests and ensure all tickets are updated with the latest status until resolution.
- Close resolved tickets promptly and ensure proper communication with the end-user. Monitor and manage internal IT assets to maintain accurate and up-to-date inventory records. Assist in inventory audits and updates as required.
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
- 1-2 years of experience in an IT Helpdesk or Technical Support role.
- Experience with ticketing systems and remote support tools. Basic knowledge of End User Computing (EUC) devices including PCs, iPads, and laptops.
- Understanding of network fundamentals, including WAN/LAN.
- Proficiency in user account management and familiarity with Active Directory.
- Basic troubleshooting skills for hardware, software, and network issues.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Customer-focused with a commitment to providing high-quality support.
- Willingness to work in shifts if required.
- Ability to work independently and as part of a team.