IT Helpdesk Engineer

6 months ago


Singapur, Singapore Sea Full time

Corporate IT is the backbone of our business. Our team helps Sea develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our employees at Sea by providing responsive helpdesk service, stable networks and reliable IT systems.

We are looking for an experienced IT professional to join our team in providing end user support and daily operations. As a Helpdesk Engineer, you will be responsible for implementing IT operations according to policy, interpret IT related issues on both System and User side to meet corporate requirements, and provide technical support in a fast-paced and demanding environment.

#LI-DNI


Job Description
Provide day-to-day technical support to end users and ensure the smooth running operations for internal staff's IT devicesTroubleshoot and resolve end user system/application issues, maintain and update technical support documentationHandle IT asset management, maintain inventory and liaise with vendorsMaintain and monitor office shared devices such as video conference systems and printersInternal and external event IT supportWork closely with regional leaders and system/network engineers to carry out IT projects and tasks arise.
Diploma or degree in Computer Sciences, Information Technology or a related field preferredMinimum 2 years of relevant experience operating in a similar roleIn-depth knowledge of computer hardware, software, and OS (Windows and macOS)Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentalsHands-on experience in Windows server administration and basic knowledge in Linux server administration is a plusProfessional Qualification - Microsoft Certified/CCNA is a plusKnowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plusCompetent at documenting standard operating procedures and knowledge articlesAbility to cover after-office hours and weekend support if there are any infrastructure issues or activitiesHave Initiative, enthusiasm and willingness to learn in a fluid and fast-paced environmentHas passion for technology and wants to make a difference with technology solutionsGood interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skillsPotential candidates with limited experience are welcome to apply

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