Helpdesk Support Specialist

3 weeks ago


Singapur, Singapore KPMG - Singapore Full time
Job Summary

The Helpdesk Support Engineer is a critical member of KPMG SG's Information Technology Services (ITS) department. As the first point of contact for end-users experiencing technical issues, they play a vital role in delivering exceptional service to our clients.

Key Responsibilities
  • Provide timely and effective support to end-users through various channels, ensuring a seamless experience.
  • Utilize diagnostic techniques and pertinent questions to resolve technical issues efficiently.
  • Accurately identify and escalate unresolved issues to the next level of support, documenting clear and concise descriptions in our service management system.
  • Act as a single point of contact between end-users and next-level support until issues are resolved.
  • Identify areas for process improvement and document recommendations for service enhancement and knowledge sharing.
  • Stay up-to-date with emerging technologies, software updates, and industry best practices to recommend upgrades or improvements to existing systems.
Required Qualifications
  • Degree in Information Technology or a relevant field.
  • ITIL Foundation in Service Management certification.
  • Proven experience in providing helpdesk support for at least 3 years.
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer service skills.
  • Basic knowledge of networking concepts and familiarity with common software applications and productivity tools.
  • Understanding of security protocols and best practices.


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