Helpdesk Support Specialist
3 weeks ago
The Helpdesk Support Engineer is a critical member of KPMG SG's Information Technology Services (ITS) department. As the first point of contact for end-users experiencing technical issues, they play a vital role in delivering exceptional service to our clients.
Key Responsibilities- Provide timely and effective support to end-users through various channels, ensuring a seamless experience.
- Utilize diagnostic techniques and pertinent questions to resolve technical issues efficiently.
- Accurately identify and escalate unresolved issues to the next level of support, documenting clear and concise descriptions in our service management system.
- Act as a single point of contact between end-users and next-level support until issues are resolved.
- Identify areas for process improvement and document recommendations for service enhancement and knowledge sharing.
- Stay up-to-date with emerging technologies, software updates, and industry best practices to recommend upgrades or improvements to existing systems.
- Degree in Information Technology or a relevant field.
- ITIL Foundation in Service Management certification.
- Proven experience in providing helpdesk support for at least 3 years.
- Strong problem-solving and analytical skills.
- Excellent communication and customer service skills.
- Basic knowledge of networking concepts and familiarity with common software applications and productivity tools.
- Understanding of security protocols and best practices.
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Helpdesk Support Specialist
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Singapur, Singapore Krisvconsulting Services Pte Ltd Full timeJob Title: Helpdesk Support EngineerThe Helpdesk Support Engineer will serve as the primary point of contact for users experiencing technical issues and service requests. This role involves providing basic technical support, managing user accounts, and ensuring smooth onboarding processes for students, teachers, and staff.Key Responsibilities:Handle incoming...
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IT Support Specialist
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Helpdesk Support Engineer
2 months ago
Singapur, Singapore Krisvconsulting Services Pte Ltd Full timeThe Helpdesk Support Engineer will serve as the first point of contact for users experiencing technical issues and service requests. This role involves providing basic technical support, managing user accounts, and ensuring smooth onboarding processes for students, teachers, and staff. The Helpdesk Support (L1) Engineer will work closely with Tier 2/3...
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Application Support Specialist
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IT Helpdesk Engineer
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IT Support Specialist
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IT Support Specialist
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IT Helpdesk Engineer
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Technical Support Specialist
1 week ago
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Technical Support Specialist
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IT Support Specialist
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Assistant Engineer, IT Helpdesk
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Service Desk Support Specialist
3 weeks ago
Singapur, Singapore U3 Full timeJob SummaryU3 Infotech is seeking a highly skilled Service Desk Support Specialist to join our team. As a key member of our Shared Service Desk, you will provide technical support and troubleshooting services to our clients across a wide range of technologies.Key Responsibilities:Respond to technical incidents and requests for help via various channels,...
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IT Support Specialist
5 days ago
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IT Support Specialist
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Application Support Specialist
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