Field Service Engineer

2 weeks ago

Singapur, Singapore Philips Full time

About the Role

We are seeking a highly skilled Field Service Engineer to join our team at Philips. As a Field Service Engineer, you will be responsible for performing corrective maintenance, supported by tier-2 support helpdesk, and ensuring all given quality standards are met.

Key Responsibilities

  • Perform corrective maintenance, supported by tier-2 support helpdesk
  • Demonstrate commitment to meet customer needs and requirements by ensuring all given quality standards
  • Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports, and other paperwork as assigned
  • Be aware of customer needs and potential commercial leads through customer visits and provide feedback and recommendations to management and relevant people within the organization
  • Support the District Customer Services & Operations Manager and the Customer Services Account Manager as appropriate with contract renewals, etc.
  • Use company property with care to ensure optimal results with minimal operational costs
  • Keep abreast of new technologies likely to affect PH range of products
  • Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in appearance and behavior in accordance with PH policy and targets
  • Accuracy of service records with particular attention to test & inspection results
  • Avoiding ESD control while servicing PH equipment
  • Usage of appropriate electronic measurement equipment in calibration controlled cycle
  • Responsible for reporting identified device safety issues according to applicable PH quality standard policy
  • Responsible for reporting customer feedback according to applicable quality standard policy and follow up relevant assigned quality & regulatory training in a timely manner

Requirements

  • Diploma/Degree in Biomedical or Electronics Engineering or equivalent
  • At least 3 years of working experience in service or engineering roles, preferably in the medical device industry
  • Good troubleshooting skills
  • Good communication and interpersonal skills

About Philips

We are a health technology company committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. We are 80,000, wonderfully unique individuals, with two things in common: a relentless determination to deliver on our customers' needs and a passion for helping others.

At Philips, we believe that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. If you share our passion for helping others, you'll be working towards creating a better and fairer future for all.

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