Senior Field Service Engineer

1 day ago


Singapur, Singapore Entegris Full time
Job Summary:

The Senior Field Service Engineer is a critical role within Entegris, responsible for delivering exceptional service and support to customers at their locations. This position requires a high level of technical expertise, strong communication skills, and the ability to work independently with minimal supervision.

Key Responsibilities:
  • Provide expert field service support to troubleshoot, repair, and maintain equipment at customer locations.
  • Mentor and train less experienced Field Service Engineers on technical and administrative tasks.
  • Develop and publish training materials to support customer and FSE training.
  • Translate technical documentation for procedures and processes used by regional FSE teams and customers.
  • Promote and execute Preventative Maintenance Agreements at customer sites.
  • Troubleshoot complex electromechanical systems using technical documentation and diagrams.
  • Ensure compliance with Entegris, customer, and local safety regulations.
  • Coordinate service activities within the local FSE team and provide primary communication with customers.
  • Work with sales and application engineers to ensure customer satisfaction with service performance and delivery.
  • Provide detailed feedback to Engineering, Quality Assurance, and other departments as necessary.
Requirements:
  • Technical, engineering, or scientific degree or equivalent field service experience.
  • Senior Level: 8-10 years of Field Service experience.
  • Ability to independently understand, troubleshoot, and resolve hardware and software issues in complex electromechanical and pneumatic systems.
  • Strong communication skills, English fluency a significant plus.
  • Semiconductor and/or gas industry experience a plus.
  • Ability to obtain a valid Passport and Visas for international travel.
  • Valid driver's license required.


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