Team Lead Technical Support

4 months ago

Singapur, Singapore Adyen Full time

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Team Lead Technical Support

As a Team Lead Technical Support, based in Singapore, you will lead a team that operates as a first interface with Adyen’s merchants across the globe. You will guide the Technical Support team to directly work with a variety of other Adyen teams across the technology, commercial and operational sphere to deliver the merchant support model. The service Adyen Technical Support team provides to the merchant has a direct impact on their ability to take payments and further grow their business.

Your team is extremely merchant-focused, highly motivated, and thrives on shared success. The team is located across the APAC region. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate across time zones using a follow the sun principle. The extensive payments knowledge of the team is the most valuable aspect both to our merchants and our internal teams.

What you’ll do

Lead the team that is a key source of knowledge on the Adyen platform and APIs, the underlying technology stack, and industry-standard integration methods and best practices; Manage a team that is geographically dispersed across the APAC region; Coach and mentor members of the team to excel at resolving technical challenges for Adyen’s merchants and grow their careers; Define and clearly communicate objectives and goals for the Support team; Track team progress and success using KPIs and data sets. Feed this back to the team to drive performance and efficiency; Deal with merchant and senior management escalations across a variety of issues; Be an integral part of the global support strategy.

Who you are

You are a people leader, and have multiple years of experience developing technical teams; You understand different cultures within the region and are able to successfully lead geographically distributed teams; You are innovative, with strong problem-solving capabilities and able to define robust processes and procedures; You are able to serve as an escalation point for varied technical support requests and challenges; You are able to balance commercial requests with the technical support global strategy; You have an affinity with internet technologies and knowledge of technical processes (think of SQL / HTML / JavaScript / PHP / Java / Scripting); Payments or Fintech experience is not required, but you must be able to communicate your enthusiasm for the space; You have strong written and verbal communication skills; Must be willing to travel where required.

  • Technical Support Lead

    3 weeks ago

    Singapur, Singapore Talent Trader Group Full time

    Job Title: Technical Support ManagerCompany: Talent Trader GroupPosition Overview:The Technical Support Manager will oversee the technical facets of various projects, ensuring that all operations run smoothly and efficiently.Key Responsibilities:Supervise and manage the technical components of projects to ensure successful execution.Lead a dedicated team of...

  • Technical Production Support Lead

    1 day ago

    Singapur, Singapore United Overseas Bank Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Production Support Lead to join our team at United Overseas Bank. As a key member of our Group Technology and Operations department, you will be responsible for leading a team of Level 2 Application Support Analysts and working closely with cross-functional teams to troubleshoot and...

  • Technical Team Lead

    3 weeks ago

    Singapur, Singapore Shopee Full time

    Job Description:Technical Team Lead - SPX ExpressJob Summary:We are seeking a highly skilled and experienced Technical Team Lead to join our Operations team at Shopee. The successful candidate will be responsible for leading a team of maintenance personnel to ensure the smooth operation of our automated systems.Key Responsibilities:Process Management:...

  • Senior Technical Lead

    3 weeks ago

    Singapur, Singapore United Overseas Bank Full time

    About the RoleThe United Overseas Bank is seeking a highly skilled and experienced Technical Lead to join our Technology and Operations team. As a Technical Lead, you will be responsible for leading a team of technical specialists in supporting mission-critical systems in the banking and financial domain.Key ResponsibilitiesLead a team of technical...

  • Technical Support Customer Lead Engineer

    3 weeks ago

    Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full time

    About Ciena Communications Singapore Pte. Ltd.Ciena Communications Singapore Pte. Ltd. is a technology company that prioritizes its people-first philosophy. Our teams enjoy a culture focused on providing a personalized and flexible work environment that empowers individual passions, growth, well-being, and belonging.Our MissionWe are committed to driving...

  • Technical Support Customer Lead Engineer

    4 months ago

    Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

  • Technical Lead

    3 weeks ago

    Singapur, Singapore Wise Full time

    About the RoleWe are seeking a highly skilled Senior Software Engineer to join our Engineering team at Wise. As a Senior Software Engineer, you will play a key role in shaping the future of our product and contributing to the success of our company.Key ResponsibilitiesDesign and develop high-quality software solutions that meet the needs of our customers and...

  • Technical Lead

    2 months ago

    Singapur, Singapore Encora Inc. Full time

    Technical Lead The position is within the GMET Private Bank Development Team and we are seeking a Technical Lead with strong hands-on experience in the development, design and review of critical applications within the Private Banking Domain. You will lead and actively involved in the Governance and Project Lifecycle role especially during the...

  • Team Lead

    4 months ago

    Singapur, Singapore Shell Infotech Full time

    Team Lead - 1 Yr Contract RESPONSIBILITIES Project Delivery 1) Assist project manager to plan the project milestones and project tasks 2) Understand & analyse the requirements and assist in development of module technical design specification 3) Translate design into process/program specifications 4) Manage project tasks to meet schedule, cost and...

  • Technology Team Lead

    4 months ago

    Singapur, Singapore U3 Full time

    Technology Team Lead Technology Team Lead will build a solution in mid-back-office operation in private market Job Description / Requirements / Skills Proficient in C#, NET Framework, .NET Core, ASP.NET (Core), MVC, Web API, Entity Framework (Core) and SQL Server. Good knowledge of Cloud computing, e.g. Azure and AWS. Good knowledge of...

  • Technical Services Lead

    1 day ago

    Singapur, Singapore Mapletree Full time

    Job Title: Technical Services Lead, Group Property ManagementJob Summary:This is a challenging role that requires a strong technical background and leadership skills to lead the technical team in Mapletree Group Property Management. The successful candidate will be responsible for providing technical support and advice to the property management teams,...

  • Technical Lead

    3 weeks ago

    Singapur, Singapore Quantexa Full time

    What we’re all about.It isn’t often you get to be part of a tech company that, since 2016, has been innovating the data analytics market in ways no-one else can. Our technology started out in FinTech, helping tackle serious criminal activity. Now, its potential is virtually limitless. Working at Quantexa isn't just intellectually stimulating. We’re a...

  • Technical Lead

    1 week ago

    Singapur, Singapore Quantexa Full time

    What we’re all about.It isn’t often you get to be part of a tech company that, since 2016, has been innovating the data analytics market in ways no-one else can. Our technology started out in FinTech, helping tackle serious criminal activity. Now, its potential is virtually limitless. Working at Quantexa isn't just intellectually stimulating. We’re a...

  • Technical Services Lead

    2 weeks ago

    Singapur, Singapore Mapletree Full time

    Job Title: Technical Services LeadJob Summary:We are seeking a highly skilled Technical Services Lead to join our team at Mapletree. As a key member of our Group Property Management team, you will be responsible for leading our technical team and providing technical support and advice to our Property Management portfolio teams.Key Responsibilities:Lead and...

  • Technical Services Lead

    6 days ago

    Singapur, Singapore Mapletree Full time

    Job Title: Technical Services Lead, Group Property ManagementJob Summary:We are seeking a highly experienced Technical Services Lead to join our Group Property Management team at Mapletree. The successful candidate will be responsible for leading the technical team, providing technical support and advice to the Property Management portfolio teams, and...

  • Technical Solutions Lead

    1 week ago

    Singapur, Singapore Rapsys Technologies Pte Ltd. Full time

    Rapsys Technologies Pte Ltd. is seeking a highly skilled Technical Solutions Lead to join our team. The ideal candidate will have a minimum of 10 years of experience working in technology solution roles at an IT company. They will have played a senior technical analyst role for a full life cycle of application integration design and development, including...

  • Technical Support Manager

    2 weeks ago

    Singapur, Singapore Talent Trader Group Full time

    Job SummaryTalent Trader Group is seeking a highly skilled Technical Support Manager to oversee the technical aspects of projects and lead a team of technicians and engineers. The ideal candidate will have a strong background in electrical engineering and experience in managing teams and projects.Key ResponsibilitiesManage and oversee the technical aspects...

  • Technical Support Manager

    1 week ago

    Singapur, Singapore Comaea Consulting Full time

    Job OverviewWe are seeking a highly skilled Technical Support Manager to join our team at Comaea Consulting. As a key member of our operations team, you will be responsible for providing technical support to our service engineers and ensuring timely and effective resolution of technical issues.Key ResponsibilitiesDevelop and implement technical support...

  • Technical Support Manager

    2 weeks ago

    Singapur, Singapore Comaea Consulting Full time

    Job OverviewWe are seeking a highly motivated and experienced Technical Support Manager to manage technical support for the team of service engineers at Comaea Consulting. In this role, you will be responsible for ensuring timely and effective technical support services to engineers and coordinating with internal departments to improve performance and...

  • Java Team Lead

    4 months ago

    Singapur, Singapore DXC Technology Full time

    Summary: A Java Team Lead designs and recommends technical solutions for IT-related issues. The responsibilities of a Java Team Lead include working with developers to ensure quality deliverables, mentoring junior level staff, and identifying issues that affect product delivery as well as liaison with various parties including internal management,...