Senior Technical Lead

3 weeks ago


Singapur, Singapore United Overseas Bank Full time

About the Role

The United Overseas Bank is seeking a highly skilled and experienced Technical Lead to join our Technology and Operations team. As a Technical Lead, you will be responsible for leading a team of technical specialists in supporting mission-critical systems in the banking and financial domain.

Key Responsibilities

  • Lead a team of technical specialists in supporting payment-related applications to ensure service uptime and day-to-day smooth running.
  • Manage communication for incidents and responsible for communications within the team, manager, and department.
  • Develop and maintain professional relationships with business users and operation support centre.
  • Liaise with various support units such as Application Development and Delivery unit, Data Security, Infrastructure, Technical Services, and Quality Assurance.
  • Contribute to effective knowledge management best practices within the team and organization.
  • Lead cross-functional teams to troubleshoot, resolve complex issues, and execute continuous service improvement process improvement plan.

Requirements

  • Team lead experience in supporting mission-critical systems in banking and financial domain with regional systems is preferred.
  • Capable in prompt incident and problem management, provides short-term workaround and long-term solutions.
  • Strong team player with excellent communication and interpersonal skills.
  • Self-motivated and able to manage work plan with sense of urgency under multiple deadlines.
  • Good understanding of transaction banking function (payment and collections) domain covering.
  • Strong in continual improvement initiatives mind-set for driving efficiencies through automation.
  • Strong understanding of ITIL methodology.

Essential Technical Skills

  • 10-12 years of production system support experience in the financial industry is preferred.
  • 8+ years' experience with Distributed Technologies – Unix/Linux, MQ, WebLogic, Java, Oracle, connect-direct.
  • 2+ years on Batch Scheduler (e.g. Control M, Autosys, Cron).
  • 2+ years' hands-on experience in monitoring tools like Splunk, Geneos.
  • Strong understanding of web application architectures and protocols i.e. client-facing (Web/Mobile).
  • Strong understanding of troubleshooting Java application performance issues.
  • Strong automation skills (primarily using Unix Shell scripting or Python).
  • Hands-On experience in writing/debugging scripts, code, and database queries.
  • Experience Software Engineering & Change Management methodology and framework.
  • Solid understanding of resiliency and redundancy architecture design.
  • Previous Development or System Administration (Linux, Unix, Oracle) experience preferred, but must be currently operating in an L2 or L3 Support role (good to have).
  • Strong automation skills (primarily using Unix Shell scripting and batch scripting).
  • Working experience in Middleware MQ / BMC/ Control-M/Remedy incident Management tools.
  • Strong analytical and storytelling skills by analysing the various data points (incident, problem, change and capacity) using tools like MS Excel.

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