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Technical Support Manager

2 months ago

Singapur, Singapore Comaea Consulting Full time
Job Overview

We are seeking a highly skilled Technical Support Manager to join our team at Comaea Consulting. As a key member of our operations team, you will be responsible for providing technical support to our service engineers and ensuring timely and effective resolution of technical issues.

Key Responsibilities

  • Develop and implement technical support strategies and procedures to ensure seamless service delivery.
  • Provide expert technical support to engineers and customers, including troubleshooting, problem resolution, and escalation management.
  • Collaborate with internal departments to identify and address performance issues and customer feedback.
  • Develop and maintain relationships with key customers and provide regular feedback on service performance and customer needs.

Requirements

  • A diploma/degree in marine engineering or a related discipline such as mechanical, electrical, or naval architecture.
  • At least 10 years of experience working in a comparable repair and installation environment in the marine/shipping industry.
  • Proven operations management experience with a track record of leading and developing multi-disciplinary teams.
  • Excellent people management capabilities and a strong commercial sensitivity.
  • Proficiency in English and the ability to lead and motivate a culturally diverse workforce.

What We Offer

  • A rare opportunity to take on a leadership role in a well-established marine company known for engineering excellence.
  • Unlimited scope for new initiatives and leadership opportunities.
  • A competitive remuneration package.