Technical Support Specialist

4 weeks ago

Singapur, Singapore Epiq Full time

About the Role

We are seeking a highly skilled and motivated Technical Support Engineer to join our team at Epiq. As a Technical Support Engineer, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Work closely with our Case Management Team and Technical Support Team to manage Court Reporting cases.
  • Coordinate and execute efficient and professional physical equipment setup for all cases, including connectivity checks and technical case setup.
  • Assist in the technical case setup and clear-out of cases, as well as setup and install workstations and mobile devices as needed.
  • Effectively interface with executive-level clients and their administrative teams to understand issues, coordinate, execute, and resolve technical and case support requests.
  • Maintain daily logs on case setup, incidents, and solutions reports, prioritizing incidents and complaints to ensure all service levels are met.
  • Provide support to other operational work groups, including Court Reporters, Case Managers, Operations, and CAS contract Teams, to ensure on-time delivery and ongoing support for all cases/clients.
  • Solve complex problems, taking a broad perspective to identify innovative solutions.
  • Constantly review work processes and systems to deliver a more efficient and effective service.
  • Support company projects and events, as well as opportunities for travel overseas.

Requirements

  • Diploma or Degree holder with 1-2 years of client service experience in the service industry, with ITE graduates welcome to apply.
  • Provide excellent customer service.
  • IT/Technical support experience is beneficial, but not essential, with the ability to learn quickly on the job and have an interest in technology.
  • Ability to work independently under pressure to meet system performance service levels.
  • Good time management and ability to schedule and prioritize.
  • Effective problem-solving.
  • Ability to assess, analyze, and research technical situations and provide viable alternatives.
  • Ability to communicate effectively with a wide variety of users and teams.
  • Flexible with hours, as occasionally required to work early mornings or late evenings and on weekends/public holidays depending on scheduling.

Epiq is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, and where all employees feel valued and respected.

  • Technical Support Specialist

    2 weeks ago

    Singapur, Singapore PRISM+ Full time

    Technical Support Product SpecialistWe are seeking a highly skilled Technical Support Product Specialist to join our team at PRISM+.As a Technical Support Product Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their products are functioning optimally.Key Responsibilities:Conduct thorough product...

  • Technical Support Specialist

    4 weeks ago

    Singapur, Singapore PRISM+ Full time

    Job Title: Technical Support Product SpecialistWe are seeking a skilled Technical Support Product Specialist to join our team at PRISM+.Job Summary:The Technical Support Product Specialist will be responsible for providing technical support, advice, and solutions to consumers and businesses regarding technical, hardware, and system issues.Key...

  • Technical Support Specialist

    1 month ago

    Singapur, Singapore Datadog Full time

    Technical Support SpecialistAt Datadog, we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring they have a seamless experience with our platform.Key Responsibilities:Engage with customers via multiple channels to...

  • Technical Support Specialist

    2 weeks ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job Title: Technical Support SpecialistJob Summary:Flintex Consulting Pte Ltd is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to end-users, ensuring that they have the necessary tools and resources to perform their jobs...

  • Technical Support Specialist

    2 months ago

    Singapur, Singapore Talent Trader Group Full time

    Job SummaryTalent Trader Group is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring their technical issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical assistance to...

  • Technical Support Specialist

    4 weeks ago

    Singapur, Singapore ANRADUS PTE. LTD. Full time

    Job Title: Technical Support Specialist #66245ANRADUS PTE. LTD. is seeking a skilled Technical Support Specialist to join our team.Job Summary:We are looking for a highly motivated and experienced Technical Support Specialist to provide technical support for after-sales service to both local and regional clients. The successful candidate will be responsible...

  • Technical Support Specialist

    2 weeks ago

    Singapur, Singapore Datadog Full time

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Datadog. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers via multiple channels, including ticketing systems, live chat, and screen sharing tools.Key Responsibilities:Engage with...

  • Technical Support Specialist

    1 month ago

    Singapur, Singapore PRISM+ Full time

    Job Title: Technical Support Product SpecialistWe are seeking a skilled Technical Support Product Specialist to join our team at PRISM+.Key Responsibilities:Conduct thorough product testing and evaluation to ensure quality and performance.Provide exceptional technical support, advice, and solutions to consumers and businesses.Diagnose and troubleshoot...

  • Technical Support Specialist

    2 months ago

    Singapur, Singapore Yamaha Music (Asia) Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Yamaha Music (Asia). As a Technical Support Specialist, you will be responsible for providing technical expertise and support to customers, ensuring that they receive the best possible experience with our products.Key ResponsibilitiesCustomer Support: Provide...

  • Technical Support Specialist

    1 month ago

    Singapur, Singapore 3160 KLA-Tencor (Singapore) Full time

    Job SummaryWe are seeking a skilled Technical Support Engineer to join our team at 3160 KLA-Tencor (Singapore). As a Technical Support Engineer, you will be responsible for resolving complex technical issues with our equipment, collaborating with specialists and other teams to craft optimized plans of action, and documenting solving processes and technical...

  • Technical Support Specialist

    4 weeks ago

    Singapur, Singapore SINGAPORE AMERICAN SCHOOL Full time

    Job Title: Elementary Tech Help Center CoordinatorAbout the Role:We are seeking a highly skilled and experienced Technical Support Specialist to join our team at the Singapore American School. As an IT Help Desk Coordinator, you will be responsible for providing technical assistance and support to our students, employees, and parents.Key...

  • Technical Support Specialist

    2 weeks ago

    Singapur, Singapore 3160 KLA-Tencor (Singapore) Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at 3160 KLA-Tencor (Singapore). As a Technical Support Engineer, you will be responsible for resolving complex technical issues with our equipment, collaborating with specialists and other teams to craft optimized plans of action, and providing technical training...

  • Technical Support Specialist

    4 weeks ago

    Singapur, Singapore 3160 KLA-Tencor (Singapore) Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at 3160 KLA-Tencor (Singapore). As a Technical Support Engineer, you will be responsible for resolving complex technical issues with our equipment, collaborating with specialists and other teams to craft optimized plans of action, and providing technical training...

  • Technical Support Specialist

    1 month ago

    Singapur, Singapore 2C2P PTE. LTD. Full time

    Job Title: Merchant Technical Support SpecialistAt 2C2P PTE. LTD., we are seeking a highly skilled Merchant Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing technical expertise to internal and external stakeholders, designing and presenting ecommerce solutions for clients and...

  • Technical Support Specialist

    1 month ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job Title: Technical Support SpecialistWe are seeking a dedicated and customer-focused Technical Support Specialist to join our IT team at Flintex Consulting Pte Ltd. The ideal candidate will provide technical support to end users and ensure the smooth operation of video conferencing systems.Key Responsibilities:Provide technical support to end users for...

  • Technical Support Specialist

    2 weeks ago

    Singapur, Singapore DSM Full time

    Job Title: Technical Support SpecialistAt DSM, we are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will play a crucial role in providing exceptional technical support to our customers, sales teams, and customer service groups.Key Responsibilities:Provide technical support to customers, sales...

  • Technical Support Specialist

    2 weeks ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a dedicated and customer-focused Technical Support Specialist to join our IT team at Flintex Consulting Pte Ltd. The ideal candidate will provide technical support to end users and ensure the smooth operation of video conferencing systems.Key Responsibilities: Provide technical support to end...

  • Technical Support Specialist

    4 weeks ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job Title: End User / Video Conference Executive / Specialist Job Summary: Flintex Consulting Pte Ltd is seeking a dedicated and customer-focused End User and Video Conferencing Support Executive/Specialist to join our IT team. The ideal candidate will provide technical support to end users and ensure the smooth operation of video conferencing systems. Key...

  • Technical Support Specialist

    4 weeks ago

    Singapur, Singapore Flintex Consulting Pte Ltd Full time

    Job Title: End User Support SpecialistWe are seeking a dedicated and customer-focused End User Support Specialist to join our IT team at Flintex Consulting Pte Ltd. The ideal candidate will provide technical support to end users and ensure the smooth operation of video conferencing systems.Key Responsibilities:Provide technical support to end users for...

  • Technical Support Specialist

    1 week ago

    Singapur, Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time

    Job SummaryMANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and maintenance services to our clients. This includes performing corrective maintenance, field testing, spares services, preventive...