Technical Support Manager APAC
1 month ago
Technical Support Manager APAC Opportunity
A skilled Technical Support Manager (APAC) is sought to oversee and bring expertise to our team at Rolls-Royce Power Systems. Our company is headquartered in Friedrichshafen, Germany, and employs around 9,000 people. Our product portfolio includes mtu-brand high-speed engines and propulsion systems for various industries.
We look beyond tomorrow, pioneering integrated power and propulsion solutions to deliver cleaner, safer, and more competitive power. As a Technical Support Manager, you will be responsible for providing 2nd-level technical support for all Diesel systems, focusing on electronics, automation, and software support.
Key Responsibilities:
- Provide 2nd-level technical support for Diesel systems, focusing on electronics, automation, and software support.
- Participate in project technical specifications on Engineering Reviews and Engineering Validation Activities.
- Contribute to the review of complex commissioning deliverables and analyze documents to highlight shortfalls.
- Participate in meetings with the project team to review issues and provide support where necessary.
- Evaluate engine/gensets operating data and troubleshoot complex automation and electronic issues.
- Work with the project team to verify and close out product/operation issues associated with the package.
- Support Key Accounts, network, and 1st Levels to support on-site or remotely for product issues investigation.
- Attend to technical enquiries and work with Factory's Level 3 and R&D as required.
- Organize investigations and follow through until resolution.
- Analyze, ascertain, and perform differentiation that the defects are warrantable or chargeable.
- Work with internal Project team and Customer Support Team to handle on defects claims.
Requirements and Qualifications:
- Minimum Degree/Diploma in Electrical / Mechanical / Mechatronic Engineering or related Engineering Disciplines.
- Min. 5-10 years of related work experience on Power Generators or Original Equipment Manufacturer Generator sets. Data center facility knowledge a plus.
- Possess working experience related to testing of LV/MV Switchboards, power generators. Preferably possess a LEW license Grade 7/8/9.
- Capable of testing and calibration of Generator Control Panel and assist 3rd party supplier on Electrical switchboard and its components, troubleshooting and clear understanding of system specification.
- Familiar with the Generator sets project testing procedures and applicable rules and regulations of regulatory bodies.
We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.
Pioneer Optimum Performance
Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.
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