Technical Support

4 weeks ago


Singapur, Singapore Unison Consulting Pte Ltd Full time
  • Responsible to prepare Knowledge Based articles and SOPs & other supporting documents to communicate complex and technical information more easily.
  • Develop, gather and disseminate technical information through organizational communication channels using readily available infrastructure tools and devices.
  • Study production recurring issues & incidents and work with SMEs to develop KB’s / SOPs
  • Work with L1 support team and onboard KBs/SOPs regularly
  • Review current KBs/SOPs and enhance / update / revise with latest information
  • Story teller via power point presentation
  • Act as main liaison between L1 & L2 support , also on case basis with L3
  • Collate monthly incident/problem statistics and assist in preparing slides for SR management presentation.
  • Track team KPIs/KPOs
  • Organize, attend and participate in key incident / problem related meetings
  • Provide administrative support as & when required e.g Raising memo , etc

Requirements

  • Excellent time management and organization skills
  • Strong analytical skills with ability to collect , organize, analyze and disseminate information with attention to detail & accuracy
  • Good communication skills to coordinate with cross teams
  • Ability to design & develop , convey ideas through power point presentations
  • Proficient in adopting to organization processes, procedure and tools/techniques
  • Excellent Interpersonal skills
  • Excellent Team working skills
  • Adept at queries & presenting findings
  • Detail-oriented and diligent
  • Excellent writing skills
  • Communication skills
  • Proficient in using Technical terminology
  • Strong knowledge and experience with Java, J2ee, Spring, Microservices, CI /CD, ITIL processes, Unix, etc.

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