Technical Support Engineer

3 weeks ago


Singapur, Singapore Sonova Full time

As a member of our global Manufacturing Engineering team, you will be supporting production and repair systems within the Technical Support & Education team. In this role, you will provide technical support and training to employees on various processes, ensuring seamless operations and knowledge sharing. Additionally, you will participate in the rollouts of new systems, ensuring a smooth transition and minimizing disruptions. Furthermore, you will collaborate with our manufacturing and repair facilities to validate new processes, ensuring they meet quality and efficiency standards.

Your tasks

Provide second level technical and applications support for the manufacturing and service equipment and software Creation and implementation of rollout plans for the introduction of specialized equipment at Sonova Group Companies and Distributors Train the local specialists and users how to operate and troubleshoot the equipment on-site or remotely Ensure minimal disruption to production caused by equipment or infrastructure malfunctions or operator errors Coordinate link to technical equipment specialists and operations team, and communicate technical issues, problems and suggestions for improvements Support the Validation of Custom Manufacturing and Service processes, including rollouts and changes, in the region Support the Corporate Manufacturing Engineering team in Continuous Improvement projects in the region

Your profile

A bachelor's degree in Electronics or a related field, or an equivalent education in the technology sector A minimum of 3 to 5 years of hands-on experience in electronics or a similar technology field, including support and training Possess strong analytical skills, efficiency, and a strong focus on providing customer solutions and exceptional services Demonstrate ability to organize tasks effectively and prioritize them accordingly Have strong communication and interpersonal skills Willingly to travel about 20% 

  • Singapur, Singapore 3160 KLA-Tencor (Singapore) Full time

    DescriptionTechnical Support Engineers (TSEs) provide assistance for technical issues related to KLA equipment, tackling challenges that field product support teams may struggle with. This role demands a deep understanding of system operations and the ability to solve complex problems.Responsibilities:Exercise judgment within established practices to achieve...


  • Singapur, Singapore OUR RECRUITERS LLP Full time

    Roles & Responsibilities be the primary technical contact for customers Assist customers in the repair and maintenance activities, but also with providing spare parts and associate services identify and translate customers’ requests ; handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis...


  • Singapur, Singapore OUR RECRUITERS LLP Full time

    Roles & Responsibilities be the primary technical contact for customers Assist customers in the repair and maintenance activities, but also with providing spare parts and associate services identify and translate customers’ requests ; handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis...


  • Singapur, Singapore Vonage Full time

    About Vonage and the Vonage Conversational Commerce applicationVonage, a leading global cloud communications company, specializes in accelerating digital transformation. Through the Vonage conversational commerce application, businesses can now create advanced AI-driven omnichannel experiences that not only increase sales but also enhance customer...


  • Singapur, Singapore Varonis Full time

    DescriptionJob Title: Technical Support Engineer – L2Are you ready to join a fast-growing company that is a key player in the cybersecurity sector?Varonis is a top-tier organization with a clear mission: safeguarding sensitive data.Our cutting-edge SaaS solutions help businesses tackle the pressing data protection and management challenges of today. As...


  • Singapur, Singapore Magnet Forensics Full time

    Magnet Forensics is seeking an experienced, customer focused Technical Support Engineer to join our expanding team.Reporting to the Technical Support Manager, this is a fully remote role where you will be providing high-level and highly technical customer support for our cutting-edge digital forensics tools.This role is working directly with customers who...


  • Singapur, Singapore Genetec Full time

    The team:The role of the Technical Support Engineer is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. What your day will look like:Technical Support: Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely...


  • Singapur, Singapore Genetec Full time

    The team:The role of the Technical Support Engineer is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. What your day will look like:Technical Support: Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely...


  • Singapur, Singapore Magnet Forensics Full time

    Magnet Forensics is looking for a skilled Technical Support Engineer!Location: Singapore OR AustraliaRole Responsibilities:Provide top-notch customer service by responding promptly to customer inquiries using our ticketing and live chat systemUtilize internal resources and past tickets to troubleshoot issues effectively while adapting to each customer's...


  • Singapur, Singapore Adyen Full time

    This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the...


  • Singapur, Singapore Adyen Full time

    This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the...


  • Singapur, Singapore Adyen Full time

    This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the...


  • Singapur, Singapore Adyen Full time

    This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...


  • Singapur, Singapore 3160 KLA-Tencor (Singapore) Full time

    Description Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. This role working on challenging problems and require in-depth system knowledge and a sound understanding of operating principles. Responsibilities: Exercise judgment within broadly defined...


  • Singapur, Singapore 3160 KLA-Tencor (Singapore) Full time

    Description Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. This role working on challenging problems and require in-depth system knowledge and a sound understanding of operating principles. Responsibilities: Exercise judgment within broadly defined...


  • Singapur, Singapore emerson Full time

    Job Summary If you are Technical Support professional passionate in process improvement, then Emerson has an exciting opportunity for you! Based in Singapore, the Technical Support Engineer will work under the Operations Team Leader to support New assembly and Service activities at the Service Centre, perform process improvements and lead the 5S+1 and...


  • Singapur, Singapore emerson Full time

    Job Summary If you are Technical Support professional passionate in process improvement, then Emerson has an exciting opportunity for you! Based in Singapore, the Technical Support Engineer will work under the Operations Team Leader to support New assembly and Service activities at the Service Centre, perform process improvements and lead the 5S+1 and...


  • Singapur, Singapore 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time

    Description Responsibilities Initial time in technical product training is approx. 50%. Upon reaching L3 product certification, assist CSE in the field during corrective maintenance activities as part of on-the-job training. Target time in the fab is approx. 20-40% once trained and certified. Document technical work and create best known...


  • Singapur, Singapore 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time

    Description Responsibilities Initial time in technical product training is approx. 50%. Upon reaching L3 product certification, assist CSE in the field during corrective maintenance activities as part of on-the-job training. Target time in the fab is approx. 20-40% once trained and certified. Document technical work and create best known...


  • Singapur, Singapore Idemia Full time

    You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as...