Technical Support Engineer

2 weeks ago


Singapur, Singapore 3160 KLA-Tencor (Singapore) Full time

Description

Technical Support Engineers (TSEs) provide assistance for technical issues related to KLA equipment, tackling challenges that field product support teams may struggle with. This role demands a deep understanding of system operations and the ability to solve complex problems.

Responsibilities:

  • Exercise judgment within established practices to achieve desired outcomes
  • Collaborate with specialists and teams to develop optimized plans for resolving technical issues and restoring equipment functionality
  • Document solutions and technical findings for service reports and presentations
  • Support field engineers in diagnosing and troubleshooting complex equipment and software systems
  • Travel internationally approximately 20-30% of the time
  • Participate in tool installation, relocation, and equipment upgrades
  • Deliver technical training support

Minimum Qualifications

  • Bachelor's or Master's degree in Engineering or Science
  • Hands-on experience in hardware and software integration, testing, and troubleshooting, particularly in semiconductor wafer inspection systems
  • Strong data analytical and diagnostic abilities
  • Effective presentation and communication skills
  • Proficiency in Microsoft Office applications like Excel and PowerPoint
  • Familiarity with Power BI is a plus
  • Experience in project management is advantageous


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