Technical Support Manager
4 weeks ago
Role Description:
Qualified candidates are experts in technical support with a demonstrated knack for building rapport with our customers, managing a high performing team, and ensuring direct reports provide highest levels of customer satisfaction. You develop and maintain leading product expertise within your team, move fluidly between various tools and channels, and find the best solutions possible for our customers. You enjoy speaking with customers, managing escalations, and take pride in customer-facing work. You set the tone, energy and professionalism for your team through leading by example.
Position reports to: Director, Technical Support, Global
Position requires you to manage other employees: yes
Responsibilities:
Lead a team of Technical Support Engineers who work with our customers to resolve customer issues. Consistently coach and provide actionable feedback to promote career development while maintaining support standards. Ensure individual and team goals are met. Assist with navigating resolutions to challenging incidents and customer escalations. Participate in the hiring and onboarding process to continue growing the support team. Serve as a thought leader, customer advocate and partner to your team and customers. Cultivate a culture of engagement, ongoing learning, and high performance. Collaborate with other departments to optimize systems, processes, and customer solutions. Train and coach the team to improve soft and hard skills. Excellent hiring skills - ability to source, hire, and build out your team.Required Qualifications:
2+ years experience leading customer support teams in the tech or SaaS space. 5+ years of customer support leadership or technical support leadership. Experience hiring and training new employees. Successful track record hitting and maintaining ambitious metrics. Supports a culture that celebrates wins, encourages autonomy, ownership, and transparency.Soft Skills:
Strong leadership, problem-solving, and decision-making skills. Independent thinker with the ability to perform under pressure. Strong verbal, presentation, and written communication skills for both technical and non-technical audiences.We have other current jobs related to this field that you can find below
-
Technical Support Manager
2 months ago
Singapur, Singapore Survitec Full timeVacancy Title : Technical Support Manager Vacancy Location: Senoko, Singapore Engagement Type: Permanent, Full Time Your Company Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival...
-
Technical Support Manager
4 weeks ago
Singapur, Singapore Survitec Full timeVacancy Title : Technical Support Manager Vacancy Location: Senoko, Singapore Engagement Type: Permanent, Full Time Your Company Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival...
-
Technical Support
2 weeks ago
Singapur, Singapore Unison Consulting Pte Ltd Full timeJob ResponsibilitiesCreate detailed Knowledge Based articles, SOPs, and supporting documents to simplify complex and technical information.Develop and share technical information through various communication channels using available tools and devices.Analyze recurring production issues and collaborate with Subject Matter Experts to develop KBs and...
-
Technical Support
2 months ago
Singapur, Singapore Unison Consulting Pte Ltd Full timeResponsible to prepare Knowledge Based articles and SOPs & other supporting documents to communicate complex and technical information more easily. Develop, gather and disseminate technical information through organizational communication channels using readily available infrastructure tools and devices. Study production recurring issues & incidents and...
-
Technical Support
4 weeks ago
Singapur, Singapore Unison Consulting Pte Ltd Full timeResponsible to prepare Knowledge Based articles and SOPs & other supporting documents to communicate complex and technical information more easily. Develop, gather and disseminate technical information through organizational communication channels using readily available infrastructure tools and devices. Study production recurring issues & incidents and...
-
Technical Support Manager
2 months ago
Singapur, Singapore Novo Recruitment Solutions Pte Ltd Full timeJob Description:Uses in-depth technical and commercial expertise of particular product categories along with a thorough grasp of company's customer markets to design and provide suitable and profitable customer solutions.Establishes and preserves strong connections with clients, effectively representing them throughout the product development process, and...
-
Technical Support Manager
4 weeks ago
Singapur, Singapore Novo Recruitment Solutions Pte Ltd Full timeJob Description:Uses in-depth technical and commercial expertise of particular product categories along with a thorough grasp of company's customer markets to design and provide suitable and profitable customer solutions.Establishes and preserves strong connections with clients, effectively representing them throughout the product development process, and...
-
Technical Support Specialist
1 month ago
Singapur, Singapore Nuvei Full timeTechnical Support SpecialistHybridThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows...
-
Technical Support Specialist
4 weeks ago
Singapur, Singapore Nuvei Full timeTechnical Support SpecialistHybridThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows...
-
Technical Support Specialist
1 month ago
Singapur, Singapore Nuvei Full timeTechnical Support SpecialistHybridThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows...
-
Technical Support Specialist
4 weeks ago
Singapur, Singapore Nuvei Full timeTechnical Support SpecialistHybridThe world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and scalable technology allows...
-
Technical Support Specialist
2 weeks ago
Singapur, Singapore Nuvei Full timeTechnical Support Specialist Hybrid The payment processing industry is evolving rapidly, and businesses seek reliable partners to aid in their growth. JOIN NUVEI. Nuvei, the Canadian fintech company (NASDAQ: NVEI) (TSX: NVEI), accelerates clients' global business with modular, flexible, and scalable technology facilitating next-gen payments, diverse payout...
-
Technical Support Manager APAC
2 weeks ago
Singapur, Singapore Rolls-Royce Full timeDescription A new opportunity has arisen for a skilled Technical Support Manager (APAC) like you, to oversee and bring expertise to our team. Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes mtu-brand high-speed engines and propulsion systems for ships,...
-
Technical Support Engineer
2 weeks ago
Singapur, Singapore 3160 KLA-Tencor (Singapore) Full timeDescriptionTechnical Support Engineers (TSEs) provide assistance for technical issues related to KLA equipment, tackling challenges that field product support teams may struggle with. This role demands a deep understanding of system operations and the ability to solve complex problems.Responsibilities:Exercise judgment within established practices to achieve...
-
Technical Support Engineer
1 month ago
Singapur, Singapore Genetec Full timeThe team:The role of the Technical Support Engineer is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. What your day will look like:Technical Support: Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely...
-
Technical Support Engineer
4 weeks ago
Singapur, Singapore Genetec Full timeThe team:The role of the Technical Support Engineer is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. What your day will look like:Technical Support: Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely...
-
DevOps Technical Support Manager APAC
4 weeks ago
Singapur, Singapore Hackuity Full timeFounded by experts from leading cybersecurity service providers, Hackuity reinvents Risk-Based Vulnerability Management (RBVM) to protect organizations worldwide:Aggregate 80+ market-leading tools into a single pane of glass.Prioritize vulnerabilities with our risk-based scoring algorithm.Automate remediation specific to your attack surface.Integrate your...
-
Technical Support Engineer
2 weeks ago
Singapur, Singapore Varonis Full timeDescriptionJob Title: Technical Support Engineer – L2Are you ready to join a fast-growing company that is a key player in the cybersecurity sector?Varonis is a top-tier organization with a clear mission: safeguarding sensitive data.Our cutting-edge SaaS solutions help businesses tackle the pressing data protection and management challenges of today. As...
-
Technical Support Engineer
2 weeks ago
Singapur, Singapore Vonage Full timeAbout Vonage and the Vonage Conversational Commerce applicationVonage, a leading global cloud communications company, specializes in accelerating digital transformation. Through the Vonage conversational commerce application, businesses can now create advanced AI-driven omnichannel experiences that not only increase sales but also enhance customer...
-
Technical Support Engineer
1 month ago
Singapur, Singapore Magnet Forensics Full timeMagnet Forensics is seeking an experienced, customer focused Technical Support Engineer to join our expanding team.Reporting to the Technical Support Manager, this is a fully remote role where you will be providing high-level and highly technical customer support for our cutting-edge digital forensics tools.This role is working directly with customers who...