Technical Support Manager APAC

2 weeks ago

Singapur, Singapore Rolls-Royce Full time

Description

A new opportunity has arisen for a skilled Technical Support Manager (APAC) like you, to oversee and bring expertise to our team.

Rolls-Royce Power Systems is headquartered in Friedrichshafen in southern Germany and employs around 9,000 people. The product portfolio includes mtu-brand high-speed engines and propulsion systems for ships, power generation, heavy land, rail and defence vehicles and for the oil and gas industry as well as diesel and gas systems and battery containers for mission critical, standby and continuous power, combined generation of heat and power, and microgrids.

At Rolls-Royce, we look beyond tomorrow. We continually pioneer integrated power and propulsion solutions to deliver cleaner, safer and more competitive power.

Key Accountabilities: ​

Provides 2nd Lvl technical support for all Diesel systems (BR4000, Focus electronics, automation (Foxbat, EnergetIQ, Dive etc.) and software support, simulations. Depending on the scope of supply, participate in project technical specifications on Engineering Reviews and Engineering Validation Activities, Studies, Operability, Commissioning in design and Commissioning Procedures. Participate and contribute to review various complex commissioning deliverables, analyze the documents, and highlight the shortfalls through vigorous review process and address these shortfalls with the sales/project team. Participates in meetings with the project team to review issues and provide support where necessary. Evaluate engine/gensets operating data. Troubleshoots complex automation and electronic issues. Work with Project Team to verify and close out of product/operation issues associated with the package. Supports Key Accounts, network and 1st Levels to support on-site or remotely for product issues investigation. Attends to technical enquiries and work with Factory's Level 3 and R&D as required. Organizes investigations and follows through until resolution. Analyze, ascertain, and perform differentiation that the defects are warrantable or chargeable. To work with internal Project team and Customer Support Team to handle on defects claims.

Qualifications and Skills:

Minimum Degree/Diploma in Electrical / Mechanical / Mechatronic Engineering or related Engineering Disciplines Min. 5-10 years of related work experience on Power Generators or Original Equipment Manufacturer Generator sets. Data center facility knowledge a plus. Possess working experience related to testing of LV/ MV Switchboards, power generators. Preferrable possess a LEW license Grade 7/8/9. Capable of testing and calibration of Generator Control Panel and assist 3rd party supplier on Electrical switchboard and its components, troubleshooting and clear understanding of system specification. Familiar with the Generator sets project testing procedures and applicable rules and regulations of regulatory bodies. E.g., SS, ISO 3046, 8528 and etc..

We offer excellent opportunities to develop, along with a competitive salary and exceptional benefits.

Pioneer optimum performance

Join us and you'll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for brilliance and innovation.

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