APAC Data Support Lead
1 month ago
JOB DESCRIPTION
NeoXam APAC is looking for an experienced and motivated Support Lead who will support our APAC clients, presales and services team, and working closely together with the R&D team. This role is based in Sydney or Singapore. He / she will join an APAC team of experienced consultants and participate in support and optimisation of NeoXam solutions:
- NeoXam DataHub: the most comprehensive, efficient and customizable solution for centralized data management available on the market. The solution acts as a hub, a central repository and a user oriented data management tool for data used or produced by financial institutions.
- NeoXam IBOR: a uniquely independent and flexible Investment Book of Record, designed to provide Asset Managers with a single, comprehensive, and robust source of continuously up-to-date positions, valuations and forecasts, with increased quality, under multiple views.
- NeoXam Impress: an integrated solution for performance, attribution and reporting packs; flexible calculation methodologies including Modified Dietz, Brinson-Fachler; customizable workflows & templates to generate reports in corporate color themes, based on graphics and content; GIPS compliance. The solution could be standalone or connected to NeoXam Datahub & IBOR.
He / she will be responsible for APAC of NeoXam Follow the Sun offer and will manage a small support team with people located in different locations within APAC.
RESPONSIBILITIES
- Be the liaison of the software development teams located in the companies HQ in France, and to manage APAC support.
- Be with his/her team, the first technical point of contact for NeoXam’s clients in APAC and provide product support expertise.
- Be the technical support for the sales consultancy team in the sales phase, and to consultancy team during the project implementation phase.
- Managing the internal copies of the client environments.
- Performing the first level of analysis: anomalies, technical evolutions, reproduction of problems.
- Be responsible to solve client issues from the first analysis and reproduction to the development of a software fix in Java and the management of support tickets.
- Be responsible with the software support team to document Datahub knowledge and features from a software support point of view.
- Manage the day-to-day work of the APAC Support service (taking over new support tickets, participating in conference calls, relationship with other teams…).
- Manage performance optimisation request from Customer or Project in link with R&D team if required.
- Lead Cloud discussion and customer migrations.
- At a later stage, be responsible to develop and deliver fixed and enhancements in Java.
- Manage technical installation or upgrade of the solutions.
PROFILE
- Engineering/Computing School, Degree / Master’s degree or equivalent.
- Minimum of 10 years of working experience with Financial software implementation and/or support and IT Projects in the banking / financial industry.
- Minimum of 2 years of team management experience.
- Knowledgeable in: XML APIs, Webservices (SOAP/REST), Web Application servers (Tomcat/JBoss/Webphere), Messaging, HMI SWING or SWT, OS (Unix and Windows), DBMS (Oracle, or SqlServe).
- Knowledgeable in development tools (Eclipse...) and the Scrum/Agile methodology.
- Knowledgeable in versioning tools like Git.
- Knowledgeable in Unix commands.
- Ability to do peer reviews and assess code.
- Ability to analyze, design and develop software with high operating constraints (robustness, performance, etc.).
- Independent, with own initiative and good interpersonal skills and are concerned about the quality of service provided.
- Proactive and a real team player.
- Fluent in English.
There will be occasional travel requirements within APAC.
The position requires rigour, tenacity, patience, ability to sometimes handle the pressure from clients, and a good ability to communicate and promote best practices.
Tell employers what skills you have
Git
Oracle
Eclipse
XML
Interpersonal Skills
Data Management
Presales
Application Servers
Unix
Tomcat
Pressure
Team Management
Windows
MS SqlServer
Banking
WebServices
Graphics
Java
Software Development
Technical Support
We have other current jobs related to this field that you can find below
-
Strategic Finance Lead Analyst, APAC
4 weeks ago
Singapur, Singapore Vantage Data Centers Full timeDescription Vantage is seeking a detail-oriented, initiative-driven, quick-learning Strategic Finance Lead Analyst to contribute to critical functions relating to Vantage’s finance and growth strategies. You will support broad company initiatives and interact with key internal and external stakeholders; managing expectations and escalating where...
-
Vice President
7 days ago
Singapur, Singapore NTT DATA Full timeJob Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...
-
Director - Security Consulting (APAC)
2 weeks ago
Singapur, Singapore NTT DATA Full timeJob Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...
-
Vice President
4 weeks ago
Singapur, Singapore NTT DATA Full timeJob Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
-
Director, Public Policy, APAC
4 weeks ago
Singapur, Singapore Vantage Data Centers Full timeAbout Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud...
-
Team Lead Technical Support
4 weeks ago
Singapur, Singapore Adyen Full timeThis is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...
-
APAC Commercial Director
2 weeks ago
Singapur, Singapore Burson APAC Full timeROLE The objective of the role is to provide commercial and legal leadership and partner with the regional and local office management of Burson to assist them in achieving their business goals, managing risk and maximising opportunitities. This role can be based anywhere in Singapore, Hong Kong, Shanghai or Australia.RESPONSIBILITIESNegotiation Lead major...
-
Vice President
2 weeks ago
Singapur, Singapore NTT DATA Full timeJob Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...
-
Sales Manager
4 weeks ago
Singapur, Singapore NTT DATA Full timeJob Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
-
Senior Manager, Design, APAC
2 weeks ago
Singapur, Singapore Vantage Data Centers Full timeDescriptionVantage is actively seeking an experienced Senior Design Manager for the APAC market to strategically lead and enhance design and engineering efforts in the development delivery process. The role involves holistic ownership of the design life cycle, managing engineering teams, overseeing procurement processes, and serving as the primary point of...
-
Senior Manager, Design, APAC
4 weeks ago
Singapur, Singapore Vantage Data Centers Full timeDescription Vantage is actively seeking an experienced Senior Design Manager for the APAC market to strategically lead and enhance design and engineering efforts in the development delivery process. The role involves holistic ownership of the design life cycle, managing engineering teams, overseeing procurement processes, and serving as the primary...
-
Senior Tax Manager, APAC
4 weeks ago
Singapur, Singapore Vantage Data Centers Full timeDescription Vantage is seeking a detail-oriented, initiative-driven, quick-learning Senior Tax Manager to manage direct and indirect tax compliance in the APAC region (mainly Singapore, Malaysia, Japan, Hong Kong, Taiwan, and Australia) relating to Vantage’s finance and growth strategies. You will support broad company initiatives and interact with...
-
Senior Tax Manager, APAC
2 weeks ago
Singapur, Singapore Vantage Data Centers Full timeDescription Vantage is seeking a detail-oriented, initiative-driven, quick-learning Senior Tax Manager to manage direct and indirect tax compliance in the APAC region (mainly Singapore, Malaysia, Japan, Hong Kong, Taiwan, and Australia) relating to Vantage's finance and growth strategies. You will support broad company initiatives and interact with key...
-
Vice President
2 weeks ago
Singapur, Singapore NTT DATA Full timeJob Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
-
Director - FSI Enterprise Architecture (APAC)
4 weeks ago
Singapur, Singapore NTT DATA Full timeJob Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
-
Director - FSI Enterprise Architecture (APAC)
2 weeks ago
Singapur, Singapore NTT DATA Full timeJob Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...
-
Senior Manager, Site Operations Deployment, APAC
2 weeks ago
Singapur, Singapore Vantage Data Centers Full timeAbout Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and...
-
Director, Site Selection, APAC
4 weeks ago
Singapur, Singapore Vantage Data Centers Full timeAbout Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud...
-
Vice President
4 weeks ago
Singapur, Singapore NTT DATA Full timeJob Description NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
-
Senior Manager, Site Operations Deployment, APAC
3 weeks ago
Singapur, Singapore Vantage Data Centers Full timeAbout Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud...
