Technical Support

2 weeks ago


Singapur, Singapore Unison Consulting Pte Ltd Full time

Job Responsibilities

  • Create detailed Knowledge Based articles, SOPs, and supporting documents to simplify complex and technical information.
  • Develop and share technical information through various communication channels using available tools and devices.
  • Analyze recurring production issues and collaborate with Subject Matter Experts to develop KBs and SOPs.
  • Collaborate with the L1 support team to regularly implement KBs and SOPs.
  • Review and update current KBs and SOPs with the latest information.
  • Present information effectively through power point presentations.
  • Act as the main liaison between L1 and L2 support teams, and occasionally with L3 on specific cases.
  • Compile monthly incident and problem statistics and assist in creating presentations for senior management.
  • Monitor team KPIs and KPOs.
  • Participate in key incident and problem-related meetings.
  • Provide administrative support when necessary, such as drafting memos.

Requirements

  • Strong time management and organizational skills.
  • Excellent analytical skills to gather, organize, analyze, and communicate information with precision.
  • Effective communication skills to collaborate with multiple teams.
  • Ability to creatively convey ideas through power point presentations.
  • Proficient in adapting to organizational processes, procedures, and tools.
  • Outstanding Interpersonal and teamwork skills.
  • Skilled at handling queries and presenting findings.
  • Detail-oriented, diligent, and possess excellent writing skills.
  • Proficiency in using technical terminology.
  • Experience with Java, J2ee, Spring, Microservices, CI/CD, ITIL processes, Unix, etc.

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