Technical Support Specialist

2 weeks ago

Singapur, Singapore Nuvei Full time

Technical Support Specialist

Hybrid

The payment processing industry is evolving rapidly, and businesses seek reliable partners to aid in their growth.

JOIN NUVEI. Nuvei, the Canadian fintech company (NASDAQ: NVEI) (TSX: NVEI), accelerates clients' global business with modular, flexible, and scalable technology facilitating next-gen payments, diverse payout options, and comprehensive banking and risk management services. Operating in 200 markets, with local acquisition in 47 markets and 586 alternative payment methods, Nuvei empowers customers and partners to succeed globally through streamlined integration.

At Nuvei, we embody our core values and excel at solving intricate issues. We are committed to enhancing our product continuously and delivering top-notch customer service. We are always on the lookout for outstanding individuals to join our team.

Your Role

We are in search of a tech-savvy individual interested in various IT realms - DB administration, Networking, Development, Product Management, and FinTech, to bolster our expanding Tech Support Team. The Technical Support Specialist serves as the trusted advisor to Enterprise accounts, handling technical enhancements, business needs, and critical incidents. This role involves managing major clients' technical issues, providing support, addressing merchant inquiries, and facilitating real-time solutions while collaborating across departments. We require someone with sharp critical thinking, able to grasp payment processing logic, effectively communicate technical matters to non-technical audiences, and articulate business requirements to tech teams.

Responsibilities

  • Act as a technical advisor and a product expert for Enterprise clients.
  • Manage technical inquiries from Enterprise customers.
  • Focus on addressing customer concerns via Salesforce.
  • Offer technical guidance to clients based on established SLAs.
  • Proactively identify and address customer needs.
  • Ensure clients' proper use of Nuvei products and services.
  • Analyze errors and logs, providing insights to clients and internal teams.
  • Translate client requirements into Product specifications.
  • Escalate technical issues to internal product owners.
  • Collaborate with diverse internal stakeholders and teams.

Requirements

  • Minimum experience of 3 years.
  • Hands-on technical support in Payments/Fintech or related field.
  • Proficiency in utilizing REST API and SDK.
  • Background in technical analysis, report generation, log investigation, basic programming, or web development.
  • Fast learner with strong technical acumen.
  • Excellent time management and prioritization abilities.
  • Experience in technical customer support or high-tech NOC roles.
  • Previous involvement in Product/Technical Support for Enterprise clients.
  • Ability to work under pressure from clients and management.
  • Strong interpersonal and problem-solving skills.
  • Willingness to work shifts or weekends as needed.
  • Proficient in business-level English (B2).
  • We are seeking an exceptional individual to join our elite team - Autodidact, Accountable, and Amazing - become part of our journey to shape the future of payments.

Benefits

Nuvei offers an inclusive workplace that fosters collaboration and innovation. Our team comprises diverse talent, skills, and ambition. We believe in empowering employees to be their authentic selves for utmost happiness. We eagerly await your application.

  • 2.5 additional days off each quarter upon achieving targets.
  • Health insurance.

Working Language

  • English is the primary language for communication among colleagues, clients, and suppliers.
  • Proficiency in Mandarin is essential for this role.

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