Technical Support Engineer, PA Sales
6 months ago
Technical Support Engineer, PA Sales & Marketing
Purpose:-
To provide technical expertise and know-how of the products and to keep up to date technical information of digital PA products for Singapore & Overseas Markets.
Job Responsibilities:-
Customer Support: Provide technical support and training to customers via phone, email, online (virtual online), or in-person, addressing inquiries and troubleshooting audio system issues including but not limited to audio interface, digital audio workstation, amplifiers, speakers, digital mixers, and digital signal processors (DSPs). To manage Steinberg's technical issues and communicate with Steinberg on all Digital Audio Workstations and licensing. Also managing Yamaha PV Cloud licensing. Assist customers in configuring, installing, and troubleshooting complex audio systems for optimal performance within the project job scope upon being engaged. Retail (especially Plaza Singapura) display set-up and maintenance assistance for the best customer experience of PA products, especially CS&C (MPP) products. Problem Resolution: Diagnose and resolve hardware and software issues related to audio equipment promptly and effectively. Collaborate with the technical team (including the technical service centre team) to escalate and resolve complex technical problems, ensuring minimal downtime for our clients. Product Knowledge: Stay up to date with the latest advancements in audio technology and products. Develop a deep understanding of our product offerings to provide accurate information and solutions to customers. Documentation: Create and maintain comprehensive technical documentation, including troubleshooting guides and FAQs, to assist both customers and internal teams. Training and Education: Conduct training sessions for staff for both retail and wholesales, export distributors/importers (online and onsite), and customers (retail and wholesales) on the proper use of audio equipment. Provide internal and external training on new products and support procedures. Quality Assurance: Perform quality checks on audio equipment to ensure that project business project partners meet company standards and customer expectations. Gather customer feedback and communicate insights with the respective Yamaha Corporation, Japan team via the Redmine portal provided.
Asset / PA Store / YDACC Management:
Inventory Tracking: Keep a detailed record of all assets owned by the organization, including their location, condition, and usage. Lifecycle Management: Monitor assets from acquisition to disposal, ensuring optimal utilization and making informed decisions about repairs, upgrades, or replacements. Maintenance and Compliance: Implement regular maintenance schedules to extend asset lifespan and ensure compliance with regulations and standards. Risk Management: Identify potential risks associated with assets, such as depreciation or technological obsolescence, and develop strategies to mitigate those risks. Inventory Control: Maintain a well-organized inventory of production-related items, tracking quantities, conditions, and availability. Equipment Checkout/Return: Facilitate the checkout and return process via DocuSign, ensuring that equipment is properly logged and accounted for. Maintenance and Repairs: Oversee the housekeeping, maintenance, and repairs of equipment in the PA Store to ensure functionality and reliability. Others Any other duties as assigned.
Job Requirements:-
Minimum Diploma in Audio Engineering, Electronics & Communications 3-5 years’ experience in Live Sound mixing, preferably on Loudspeaker System & Digital Mixing Console Able to provide technical support in Pre & Post Sales Activities (Vertical & Horizontal Sales Environment) Knowledge in Yamaha Professional audio products will be an added advantage-
Technical Support Engineer, PA Sales
2 months ago
Singapur, Singapore Yamaha Music (Asia) Full timeJob Summary:We are seeking a highly skilled Technical Support Engineer, PA Sales to join our team at Yamaha Music (Asia). The successful candidate will provide technical expertise and support for our digital PA products, ensuring seamless customer experiences.Key Responsibilities:Provide technical support and training to customers via phone, email, or...
-
Technical Presales Engineer
6 months ago
Singapur, Singapore Siemens Pte Ltd Full timeWe empower ourpeople to stay resilient and relevant in a constantly changing world. We’relooking for people who are always searching for creative ways to grow andlearn. People who want to make a real impact, now and in the future. Does thatsound like you? Then it seems like you’d make a great addition to our vibrantinternational team. Siemens...
-
Technical Sales Engineer
2 months ago
Singapur, Singapore Flowserve Full timeJob SummaryFlowserve is seeking a skilled engineer to support our Aftermarket business in APAC – South East Asia. As an Application Engineer, the candidate will be responsible for supporting our end-user sales team with technical and commercial proposals for a variety of products.Our customers include but are not limited to Power Generation, Oil & Gas,...
-
Technical Support Engineer
6 months ago
Singapur, Singapore Genetec Full timeThe team:The role of the Technical Support Engineer is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. What your day will look like:Technical Support: Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely...
-
Customer and Technical Support Engineer
6 months ago
Singapur, Singapore Thales Aerospace Communications Full timeCustomer and Technical Support Engineer (APAC) at Thales Aerospace Communications | softgarden View job here Customer and Technical Support Engineer (APAC) Full Time Singapour Hybrid ...
-
Technical Support Engineer
6 months ago
Singapur, Singapore Adyen Full timeThis is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...
-
Support Engineer
6 months ago
Singapur, Singapore Talent Trader Group Full timeResponsibilities: Provide technical support to customers regarding various technical issues. Serve as the first point of contact for customer inquiries and troubleshoot technical issues or product questions via phone, email, or chat Work closely with the sales and marketing teams to identify customer needs and provide suggestions for product improvements....
-
Technical Support Engineer
6 months ago
Singapur, Singapore 3160 KLA-Tencor (Singapore) Full timeDescription Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. This role working on challenging problems and require in-depth system knowledge and a sound understanding of operating principles. Responsibilities: Exercise judgment within broadly defined...
-
Technical Support Engineer
3 weeks ago
Singapur, Singapore Wise Full timeJob DescriptionAs a technical support engineer, you’ll be part of a global team whose main focus is ensuring that Wise API integrations get an industry-leading level of assistance when they need it. You’ll work with Wise Platform enterprise partnerships and business payouts customers, Open Banking providers, and self-onboarded API users. They all depend...
-
Regional Technical Support Engineer
6 months ago
Singapur, Singapore Siemens Energy Full timeRegional Technical Support Engineer (Mechanical) About the Role Location Singapore Central Singapore Singapore Country/Region: Malaysia State/Province/County: Selangor City: Petaling Jaya Company Siemens Energy Pte Ltd Organization Gas Services Business Unit Service Asia Pacific Full / Part time Full-time Experience Level Experienced...
-
Technical Support Engineer
3 weeks ago
Singapur, Singapore Wise Full timeCompany Description Wise was launched in 2011 with the vision of making international money transfers cheap, fair, and simple. Today, our multi-currency account helps more than 16 million people and businesses manage their money across the world. Over the past decade, Wise has built a global payments infrastructure that has revolutionised how money...
-
Technical Support Engineer
6 months ago
Singapur, Singapore 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full timeDescription Responsibilities Initial time in technical product training is approx. 50%. Upon reaching L3 product certification, assist CSE in the field during corrective maintenance activities as part of on-the-job training. Target time in the fab is approx. 20-40% once trained and certified. Document technical work and create best known...
-
Technical Support Customer Lead Engineer
6 months ago
Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full timeCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
-
System Designer Engineer
1 month ago
Singapur, Singapore Bosch Group Full timeJob DescriptionProvide pre-sales technical support to propose cost competitive system design solution based on tender spec & customer requirementDesign solutions for Access Control, CCTV, Public Address, Emergency Voice Communication, Fire Alarm, Integrated Security Management and other necessary system as deemed required by the prospective customer /...
-
System Designer Engineer
1 month ago
Singapur, Singapore Bosch Full timeJob Description Provide pre-sales technical support to propose cost competitive system design solution based on tender spec & customer requirement Design solutions for Access Control, CCTV, Public Address, Emergency Voice Communication, Fire Alarm, Integrated Security Management and other necessary system as deemed required by the prospective customer /...
-
Corporate Technical Support Field Engineer
6 months ago
Singapur, Singapore M1 Full timeJob Responsibilities/Requirements: The Corporate Technical Support Field Engineer (Corp FE) will be providing enterprise-level assistance to our customers. He/she will troubleshoot and resolve network and hardware issues relating to the services and solutions that we provide. Understand the root cause to prevent its recurrence or minimize the impact...
-
Technical Sales
4 months ago
Singapur, Singapore Link Compliance Full timeThe Position : The Technical Sales Representative is responsible for developing relationships with customers and growing accounts in his/her assigned territory by promoting and selling the company's products (Cleansrooms, Disinfectants & Sporicides) and services to businesses and distributors. The individual will manage significant accounts and...
-
Technical Sales Engineer
6 months ago
Singapur, Singapore Talent Trader Group Full timeResponsibilities: Identify and develop new business opportunities within the battery, power, and DC industry. Build and maintain strong relationships with existing clients to ensure customer satisfaction and repeat business. Deliver technical presentations and demonstrations to potential clients to showcase the features and benefits of the company's battery,...
-
Sales Engineer, APAC
6 months ago
Singapur, Singapore ESET Full timeJob summary We are seeking a highly motivated and skilled Sales Engineer to join our APAC team in Singapore. As a Sales Engineer, you will be responsible for supporting our channel partners with technical expertise and product knowledge. You will work closely with our sales team to identify and close business opportunities, while providing excellent customer...
-
Technical Support Engineer
5 months ago
Singapur, Singapore Xtremax Pte. Ltd. Full timeWant to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for a highly motivated...