Technical Support Engineer
5 months ago
This is Adyen
Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.
For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
Technical Support Engineer - IPP
Adyen is looking for a curious and driven Point-of-Sale (POS) focused Technical Support Engineer to strengthen our growth in APAC. Within our Singapore team, you will be the first point of contact for our merchants across the globe, working together with multiple internal Adyen teams to solve our merchants’ problems. You'll have autonomy in your role and ownership to improve and speak up, and - hopefully - have a lot of fun while doing it.
What you’ll do
Who you are
You have experience working with networking and POS environments or have an interest in Payment Hardware and networking; You're able to troubleshoot technical problems, read application logs and find solutions to complex errors; You have experience with API, or a keen interest in, internet technologies and technical processes; You love to provide assistance to others via phone, web-based tools or email, and to be regarded as a technical expert; You can work independently, and you have a proven record of learning or working with technology that interests you; You're a team player, and foster knowledge and information sharing with others by updating documentation or reporting bugs; You're driven, an enthusiastic collaborator, and ready to give and receive feedback You make quick, but informed decisions, even under pressure and can prioritise tasks appropriately based on urgency or necessity; You're capable of abstract thinking, being able to solve a puzzle that isn’t directly in front of you, separating the layers of software, hardware and internal systems; You have the ability to interface seamlessly with a global, multicultural team (excellent relationship skills, culturally aware, adjust your communication style to audiences).-
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