Technical Support Engineer

5 months ago


Singapur, Singapore Adyen Full time

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Technical Support Engineer - IPP

Adyen is looking for a curious and driven Point-of-Sale (POS) focused Technical Support Engineer to strengthen our growth in APAC. Within our Singapore team, you will be the first point of contact for our merchants across the globe, working together with multiple internal Adyen teams to solve our merchants’ problems. You'll have autonomy in your role and ownership to improve and speak up, and - hopefully - have a lot of fun while doing it. 


What you’ll do

Your goal is to provide our merchant base with expert, accurate, and timely advice and support when they need it, in order to successfully accept payments in all their retail locations around the world. Your challenge will be remotely identifying, analysing, troubleshooting and solving both hardware and software issues on a range of different devices. This means working directly with our merchants’ (technical) teams, or working with internal Adyen teams such as our operational support team, project managers, and account managers. This can also include proactively providing IT training on the POS product to these stakeholders. Your work is both varied and impactful - you could be helping a customer to set up new stores on our platform, configuring new terminal functionalities on the back end, or reviewing logs and troubleshooting integration issues between the merchant’s POS software and Adyen’s payment technology. Internally, you could be working with the product teams to justify a change that makes a functionality more efficient, reproducing live issues on in-house terminals, or updating internal documentation to help your colleagues. As such, what you do will have a direct impact on our merchant’s ability to accept payments and expand their business with us.

Who you are

You have experience working with networking and POS environments or have an interest in Payment Hardware and networking; You're able to troubleshoot technical problems, read application logs and find solutions to complex errors; You have experience with API, or a keen interest in, internet technologies and technical processes; You love to provide assistance to others via phone, web-based tools or email, and to be regarded as a technical expert; You can work independently, and you have a proven record of learning or working with technology that interests you; You're a team player, and foster knowledge and information sharing with others by updating documentation or reporting bugs; You're driven, an enthusiastic collaborator, and ready to give and receive feedback You make quick, but informed decisions, even under pressure and can prioritise tasks appropriately based on urgency or necessity; You're capable of abstract thinking, being able to solve a puzzle that isn’t directly in front of you, separating the layers of software, hardware and internal systems; You have the ability to interface seamlessly with a global, multicultural team (excellent relationship skills, culturally aware, adjust your communication style to audiences).

  • Singapur, Singapore Genetec Full time

    The team:The role of the Technical Support Engineer is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. What your day will look like:Technical Support: Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely...


  • Singapur, Singapore TAGUCHIMARKETING PTE. LTD. Full time

    Roles & ResponsibilitiesAbout the jobCompany OverviewTaguchi Marketing is an Australian & Singaporean based software development company that develops and distributes the Taguchi® Marketing Automation Platform. The company operates in the Digital Marketing and Technology industry and has experienced significant growth over the past few years.What We...


  • Singapur, Singapore Wise Full time

    Job DescriptionAs a technical support engineer, you’ll be part of a global team whose main focus is ensuring that Wise API integrations get an industry-leading level of assistance when they need it. You’ll work with Wise Platform enterprise partnerships and business payouts customers, Open Banking providers, and self-onboarded API users. They all depend...


  • Singapur, Singapore 3160 KLA-Tencor (Singapore) Full time

    Description Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. This role working on challenging problems and require in-depth system knowledge and a sound understanding of operating principles. Responsibilities: Exercise judgment within broadly defined...


  • Singapur, Singapore Palo Alto Networks Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our customers and partners across JAPAC.Key ResponsibilitiesProvide Tier-3 Technical Support to customers and partners...


  • Singapur, Singapore Celestica Full time

    Job SummaryCelestica is seeking a highly skilled Engineering Technical Support Specialist to join our team. As a key member of our engineering team, you will provide technical support for manufacturing engineering initiatives, including process, industrial, quality, and development engineering efforts.Key ResponsibilitiesProvide technical support for tasks...


  • Singapur, Singapore Wise Full time

    Company Description Wise was launched in  2011  with the vision of making international money transfers cheap, fair, and simple. Today, our multi-currency account helps more than 16 million people and businesses manage their money across the world. Over the past decade, Wise has built a global payments infrastructure that has revolutionised how money...


  • Singapur, Singapore 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time

    Description Responsibilities Initial time in technical product training is approx. 50%. Upon reaching L3 product certification, assist CSE in the field during corrective maintenance activities as part of on-the-job training. Target time in the fab is approx. 20-40% once trained and certified. Document technical work and create best known...


  • Singapur, Singapore M1 Full time

    Job Responsibilities/Requirements: The Corporate Technical Support Field Engineer (Corp FE) will be providing enterprise-level assistance to our customers. He/she will troubleshoot and resolve network and hardware issues relating to the services and solutions that we provide. Understand the root cause to prevent its recurrence or minimize the impact...

  • IT Field Engineer

    1 month ago


    Singapur, Singapore Sisco Jobs Full time

    Job Title: IT Field EngineerPosition: IT Field EngineerWe are seeking a highly skilled IT Field Engineer to join our team at Sisco Jobs. The ideal candidate will have 5+ years of experience in IT support and a strong background in providing on-site technical support and troubleshooting for IT systems and networks. The IT Field Engineer will be responsible...


  • Singapur, Singapore 3160 KLA-Tencor (Singapore) Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at 3160 KLA-Tencor (Singapore). As a Technical Support Engineer, you will be responsible for providing technical assistance and support to our customers and internal teams.Key ResponsibilitiesProvide technical support and troubleshooting for complex equipment and...

  • Software Engineer

    1 month ago


    Singapur, Singapore Real-Time Innovations Full time

    About the RoleWe are seeking a highly skilled and experienced Software Engineer to join our Support team at Real-Time Innovations. As a key member of our team, you will be responsible for providing technical support to our customers, working closely with our development and platform teams to resolve complex technical issues.ResponsibilitiesOwn and resolve...


  • Singapur, Singapore Thales Aerospace Communications Full time

    Customer and Technical Support Engineer (APAC) at Thales Aerospace Communications | softgarden View job here Customer and Technical Support Engineer (APAC) Full Time Singapour Hybrid ...


  • Singapur, Singapore Yamaha Music (Asia) Full time

    Job Summary:We are seeking a highly skilled Technical Support Engineer, PA Sales to join our team at Yamaha Music (Asia). The successful candidate will provide technical expertise and support for our digital PA products, ensuring seamless customer experiences.Key Responsibilities:Provide technical support and training to customers via phone, email, or...


  • Singapur, Singapore Genetec Full time

    About the Role:We are seeking a highly skilled Technical Support Engineer to join our team at Genetec. As a Technical Support Engineer, you will be responsible for providing exceptional post-sales services to our customers, ensuring timely resolution of technical issues, and collaborating with our R&D engineers to evolve our software and support...


  • Singapur, Singapore Xtremax Pte. Ltd. Full time

    Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for a highly motivated...


  • Singapur, Singapore Talent Trader Group Full time

    Job Title: Support EngineerAre you passionate about providing exceptional customer support and technical expertise? Do you have a strong background in audio engineering and a desire to work with cutting-edge technology? We are seeking a highly skilled Support Engineer to join our team at Talent Trader Group.Responsibilities:Provide technical support to...


  • Singapur, Singapore Celestica Full time

    Technical Support Engineering Assistant  Req ID:  Remote Position: No Region: Asia Country: Singapore State/Province: Alexandra Road Detailed Description RESPONSIBILITIES: Reads and analyzes schematic diagrams, circuit descriptions and similar technical information. Troubleshoots and repairs failed products. Inspects for physical and...


  • Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full time

    About the RoleCiena Communications Singapore Pte. Ltd. is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities...


  • Singapur, Singapore Sheng Siong Full time

    Job Description - Provide technical support to end-users, answer user's questions of both hardware and software issues. - Prepare technical report on support issues, providing feedback and recommendations. - Maintain and support IT equipment (e.g. laptops, desktops, printer, network switch and etc.) Requirements - Minimum certification in IT or equivalent...