Technical Support Engineer

2 weeks ago

Singapur, Singapore Epiq Full time

Description

:

The successful candidate will be more than simply a support executive. We’re looking for people who are interested in operational functions and is keen in developing skills and learning.

As a member of Technical and Case Support Team, the successful candidate will be responsible for providing support and excellent customer service to clients.

Responsibilities:

Work with a dynamic Case Management Team and the Technical Support Team in the project management of Court Reporting cases. Coordinate and carry out efficient and professional physical equipment set up of all your cases. Handle the connectivity checks on the team real-time cases on daily basis until support has been handed over to the Court Reporting Team. Assist in the technical case set-up and clear out of cases. Setup and install workstations and mobile devices as needed. Effectively interfaces with executive level clients and or their administrative teams to understand the issues they are experiencing, coordinate, execute, resolve technical and case support request. Maintains daily logs on case set-up, incident, and solutions report on the cases you support. Prioritise incidents and complaints to assure all service levels are meet. Provide support to other operational works groups (Court Reporters, Case Managers, Operations and CAS contract Teams) in related to case support duties such as to ensure on-time delivery and ongoing support for all cases/clients. Solves complex problems taking a broad perspective to identify innovative solutions. Constantly review work processes and systems to deliver a more efficient and effective service. Provides support for company projects and events etc. Opportunity to travel overseas.

Requirements:

Diploma or Degree holder with 1- 2 years client service experience in service industry. ITE graduates are welcome to apply for this role. Provide excellence customer service. IT/Technical support experience is beneficial although not essential, adaptable and ability to learn quickly on the job and have an interest in technology. Ability to work independently under pressure to meet system performance service levels. Good time management, ability to schedule and priorities. Effective problem solving. Ability to assess, analyze and research technical situations and provide viable alternatives. Ability to communicate effectively with wide variety of users, and teams. Flexible with hours, as occasionally required to work early mornings or late evenings and on weekend/public holidays depending on scheduling.

#LI-RE1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

  • Technical Support Engineer

    3 months ago

    Singapur, Singapore Genetec Full time

    The team:The role of the Technical Support Engineer is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. What your day will look like:Technical Support: Use software tools to diagnose and solve complex issues and service outages Conceptualize and articulate ideas clearly and concisely...

  • Technical Support Engineer

    5 days ago

    Singapur, Singapore ATT Systems Group Full time

    Role OverviewThe position involves providing essential technical support and maintenance services for various computer and electrical systems. The successful candidate will be responsible for ensuring optimal performance and reliability of systems through effective troubleshooting and maintenance strategies.Key ResponsibilitiesDeliver technical assistance to...

  • Technical Support Engineer

    3 months ago

    Singapur, Singapore 3160 KLA-Tencor (Singapore) Full time

    Description Technical Support Engineers (TSEs) respond to ongoing technical issues of KLA equipment where field product support teams were unable to solve. This role working on challenging problems and require in-depth system knowledge and a sound understanding of operating principles. Responsibilities: Exercise judgment within broadly defined...

  • Technical Support Engineer

    5 days ago

    Singapur, Singapore ATT Systems Group Full time

    ResponsibilitiesDeliver technical assistance to ensure the upkeep and troubleshooting of various computer and electrical systems.Execute both Preventive and Corrective Maintenance tasks.Conduct Fault Finding and Diagnosis for system failures, focusing on both mechanical and electrical issues to provide exceptional service and quick response times.Adhere to...

  • Technical Support Engineer

    3 months ago

    Singapur, Singapore 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易（上海）有限公司 Full time

    Description Responsibilities Initial time in technical product training is approx. 50%. Upon reaching L3 product certification, assist CSE in the field during corrective maintenance activities as part of on-the-job training. Target time in the fab is approx. 20-40% once trained and certified. Document technical work and create best known...

  • Technical Support Engineer

    5 days ago

    Singapur, Singapore ATT Systems Group Full time

    ResponsibilitiesDeliver technical expertise to ensure the upkeep and troubleshooting of various computer and electrical systems.Execute both Preventive and Corrective Maintenance tasks efficiently.Conduct Fault Finding and Diagnosis for system failures, addressing both mechanical and electrical issues while prioritizing high service levels and response...

  • Software Engineer

    5 days ago

    Singapur, Singapore Real-Time Innovations Full time

    About the RoleWe are seeking a highly skilled Software Engineer to join our Technical Support team at Real-Time Innovations. As a key member of our team, you will be responsible for providing expert technical support to our customers, ensuring their success with our products and APIs.Key ResponsibilitiesOwn and resolve complex technical support cases from...

  • Technical Support Engineer

    3 months ago

    Singapur, Singapore Idemia Full time

    You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as...

  • Technical Support Manager

    2 days ago

    Singapur, Singapore Comaea Consulting Full time

    Job OverviewWe are seeking a highly motivated and experienced Technical Support Manager to manage technical support for the team of service engineers at Comaea Consulting. In this role, you will be responsible for ensuring timely and effective technical support services to engineers and coordinating with internal departments to improve performance and...

  • Technical Support Manager

    2 days ago

    Singapur, Singapore Comaea Consulting Full time

    Job SummaryWe are seeking a highly motivated and experienced Technical Support Manager to manage technical support for the team of service engineers at Comaea Consulting. In this role, you will be responsible for ensuring timely and effective technical support services to engineers and coordinating with internal departments to improve performance and...

  • Corporate Technical Support Field Engineer

    3 months ago

    Singapur, Singapore M1 Full time

    Job Responsibilities/Requirements: The Corporate Technical Support Field Engineer (Corp FE) will be providing enterprise-level assistance to our customers. He/she will troubleshoot and resolve network and hardware issues relating to the services and solutions that we provide. Understand the root cause to prevent its recurrence or minimize the impact...

  • Technical Support Engineer

    3 months ago

    Singapur, Singapore Adyen Full time

    This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the...

  • Technical Support Specialist

    5 days ago

    Singapur, Singapore 3160 KLA-Tencor (Singapore) Full time

    Job SummaryAt 3160 KLA-Tencor (Singapore), we are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for resolving complex technical issues related to our equipment, collaborating with cross-functional teams, and providing exceptional customer support.Key ResponsibilitiesExercise...

  • Technical Support Engineer

    1 month ago

    Singapur, Singapore NO DEVIATION PTE. LTD. Full time

    No Deviation is a provider of patient-centric solutions for the pharmaceutical industry, and we are currently seeking individuals who are passionate about joining our team. Our areas of expertise include engineering consultancy, Commissioning Qualification Validation (CQV), as well as Quality, Compliance, and Regulatory services.We strongly uphold our core...

  • Technical Support Lead

    5 days ago

    Singapur, Singapore Talent Trader Group Full time

    Job Title: Technical Support ManagerCompany: Talent Trader GroupPosition Overview:The Technical Support Manager will oversee the technical facets of various projects, ensuring that all operations run smoothly and efficiently.Key Responsibilities:Supervise and manage the technical components of projects to ensure successful execution.Lead a dedicated team of...

  • Technical Support Customer Lead Engineer

    5 days ago

    Singapur, Singapore Ciena Communications Singapore Pte. Ltd. Full time

    About Ciena Communications Singapore Pte. Ltd.Ciena Communications Singapore Pte. Ltd. is a technology company that prioritizes its people-first philosophy. Our teams enjoy a culture focused on providing a personalized and flexible work environment that empowers individual passions, growth, well-being, and belonging.Our MissionWe are committed to driving...

  • Technical Support Engineer

    1 month ago

    Singapur, Singapore Navarino Full time

    About usNavarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized...

  • Customer and Technical Support Engineer

    3 months ago

    Singapur, Singapore Thales Aerospace Communications Full time

    Customer and Technical Support Engineer (APAC) at Thales Aerospace Communications | softgarden View job here Customer and Technical Support Engineer (APAC) Full Time Singapour Hybrid ...

  • Technical Support Engineer

    2 months ago

    Singapur, Singapore Xtremax Pte. Ltd. Full time

    Want to be part of a fun and exciting team in one of the fastest growing IT companies in Singapore? Xtremax is an established IT company that provides IT services such as website development and design to government agencies and private companies to help them transform their digital experience. We are expanding and actively looking for a highly motivated...

  • Technical Support Specialist

    2 days ago

    Singapur, Singapore 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易(上海)有限公司 Full time

    Job Summary3060 KLA-Tencor International Trade (Shanghai) Co. Ltd is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our customers and internal teams.Key ResponsibilitiesProvide technical support and assistance to customers and...