Customer Service

3 days ago


Queenstown, Singapore WB Studio Full time

**Customer Service & E-Commerce Support Executive**

**Location**: Singapore
**Type**: Full-time
**Department**: E-Commerce / Operations

**About the Role**

We’re looking for a **Customer Service & E-Commerce Support Executive** to join our team.
You’ll play a key role in ensuring customers receive prompt and friendly assistance across all online platforms — from handling enquiries to coordinating orders, exchanges, and back-office support tasks.

This role is ideal for someone who is **organized, responsible, and customer-focused**, with an interest in beauty, skincare, or online shopping operations.

**Key Responsibilities**

**Customer Support (Online & WhatsApp)**
- Provide accurate product, order, and shipping information in a professional and friendly manner.
- Assist with order status updates, exchange/refund requests, and post-purchase support.
- Track and record customer interactions to ensure proper follow-up.

**Order & Fulfilment Coordination**
- Review and verify daily online orders from Shopify, Shopee, and Lazada.
- Liaise with warehouse/logistics team to ensure timely packing and delivery.
- Check for payment confirmation, address accuracy, and order notes before fulfilment.
- Update customers on delivery issues, delays, or courier tracking information when necessary.

**Administrative Support**
- Assist in **data entry, filing, and documentation** for orders, invoices, and returns.
- Support marketing and operations teams with **promotional campaigns, vouchers, or bundle set coordination**.
- Help maintain inventory accuracy and product listings (stock count, labelling, product updates).
- Handle **ad-hoc administrative tasks** such as preparing order summaries or courier claim reports.

**Requirements**:

- **Nitec / Diploma or higher**, preferably in Business, Marketing, or related fields.
- At least 2 **year of experience** in customer service, e-commerce operations, or administrative support.
- Strong written and spoken English (Mandarin is a plus for liaising with customers/vendors).
- **Meticulous, organized, and proactive** with good problem-solving skills.
- Comfortable using online platforms like **Shopify, Shopee, Lazada, WhatsApp Business, Google Sheets, and Gmail**.
- Able to work independently and manage multiple tasks efficiently.

**What We Offer**
- **Salary**: SGD **2,200 - 3,000/month** (depending on experience)
- Performance and attendance incentives
- Staff discounts on beauty and wellness products
- Friendly and supportive team culture
- Training on product knowledge, Shopify, and customer service tools
- Opportunities for career growth within the e-commerce and operations team

Pay: $2,200.00 - $3,000.00 per month

**Benefits**:

- Employee discount

Work Location: In person



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