Customer Service Officer

3 days ago


Queenstown, Singapore The Swatch Group S.E.A. (S) Pte Ltd Full time

**Job description**:
Reporting to the Senior Customer Care Executive, you will be part of the customer care team and provide professional & efficient service in handling enquiries on watch repairs/services and accessories from both walk-in and call-in customers.

***In this role, you will**:
Provide Excellent Customer Care Support by:
Ensuring smooth and effective operations of the front line counters at all times and the image & customer’s confidence of the Company and brands are maintained.
Compliance of Company’s policies and procedures etc.
Providing timely intervention for difficult situation.
Managing issue/problems on product and service quality.
Follow-up on open/outstanding issues with appropriate problem-solving solutions with the timeframe.

Stand in/relief at the service counters and provide all necessary administrative duties when the need arises.

Identity areas for staff improvement and development.

Hold regular briefing/communication with staff on performance, problems encountered for better solutions.

To constantly upgrade oneself with the latest product knowledge, information on Company’s direction and system for better communication with the public as well as staff training.

Monitor waiting time in service centre.

**Operating System Management**

Understand the operating system and able to coach team members on new processes.

Handle simple minor hiccups when necessary.

Take initiative to contact the IT Dept for immediate assistance when the need arises.

**Others**

Ensure proper documentation and filing according to system.

Assist in any other relevant tasks as & when required.

**Profile**:
**What you'll need ?**
- Experience in the Watch industry is preferred
- Excellent customer service skills

**Professional requirements**:

- Minimum GCE ‘O’ level
- Proficient in Microsoft excel and word
- Knowledge of SAP is preferred

**Languages**:
English



  • Queenstown, Singapore Seraya Energy Full time

    COMPANY DESCRIPTION Geneco, a brand of YTL PowerSeraya, is an integrated energy provider committed to building a sustainable and accessible energy future for the communities it serves. As an authorised electricity retailer, Geneco sells electricity to homes, businesses, and industries across Singapore. Geneco's parent company, YTL PowerSeraya, is one of...


  • Queenstown, Singapore Avantor Full time

    **The**Opportunity**: Under moderate supervision, conducts general business support, including handling inquiries from external or internal customers, coordinating resolution of customer issues with internal departments, explaining products/services and billing procedures to customers, assisting customers in completing forms and gathering/recording...


  • Queenstown, Singapore IT Business Solutions Sdn Bhd Full time

    Job Responsibilities - Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making - Consistently achieve individual and team performance targets under little to no direct supervision Job Requirements - Proficient in Microsoft Office - Effective verbal and written communication skills - Proven ability...


  • Queenstown, Singapore Promat Building System Pte Ltd Full time

    1. General Office Administration & Support - provide general support and request from office. 2. Customer Service Support - responsible for the overall customer service related functions with interacting and managing customers, factories, logistics and other internal stakeholders (e.g. Sales, Finance Shared Services Centre) to ensure overall business...


  • Queenstown, Singapore STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: The Customer Service Representative is to provide high quality customer services to customers in the region through smooth execution of sales related activities...


  • Queenstown, Singapore Swatch Group Full time $20,000 - $40,000 per year

    Job descriptionReporting to the Senior Customer Service Executive, you will support customer care team to provide professional & efficient service in handling enquiries on watch repairs/services and accessories from both walk-in and call-in customers.In this role, you will:Customer Care SupportEnsure smooth and effective operations of the front line counters...


  • Queenstown, Singapore Anglo Nurses Pte Ltd Full time

    Looking for customer-oriented individuals to join us in servicing families with home care needs. In this role, you will foster close relationships with families to understand their home care requirements and match suitable caregivers for them. Attractive 5-days per week + office hours + located right above MRT station! **About Anglo Nurses** Anglo Nurses...


  • Queenstown, Singapore Swatch Group Full time $30,000 - $45,000 per year

    THE COMPANYThe Swatch Group Ltd is an international Group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its brands as Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte,...


  • Queenstown, Singapore Anglo Nurses Pte Ltd Full time

    **Company Overview**: At Anglo Caregivers, we believe in **professional care, personal connections**. We match families with caregivers who not only meet their physical needs, but also speak their language and understand their values. Our clients are families who trust us to provide meaningful, high-quality care — and we honour that trust with heart and...


  • Queenstown, Singapore Opulence Consulting Full time $36,000 - $42,000 per year

    At Forward Minder Organisation, we're looking for a proactive and organised individual to join us as a Customer Service Assistant. If you enjoy helping others, keeping things in order, and want to grow in a supportive environment — this role is for youKey Responsibilities include:Client Communication SupportRespond to basic client queries via email, phone,...