Customer Service Officer

3 days ago


Queenstown, Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

within Service Levels and to deliver pleasant Customer Experiences
- Follow-up on all outstanding incidents/cases
- Logged all calls reported into the case management system
- Maintains and accurately update customer’s enquiry, problem and resolution into the case management system

Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5th Saturdays)
- staggered office hours for Mon to Fri: 8 am - 5 pm, 8.30 am - 5.30 pm, 9 am - 6 pm, 10 am - 7 pm or 11 am - 8 pm
- staggered office hours for Saturday : 8 am - 12 pm, 8.30 am - 12.30pm, 9 am - 1 pm or 10 am - 2 pm

**Job Type**: Contract
Contract length: 12 months

Pay: $2,500.00 - $2,800.00 per month

Work Location: In person



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