Customer Care Officer

3 days ago

Queenstown, Singapore Swatch Group Full time

THE COMPANY

**The Swatch Group Ltd is an international Group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its brands as Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak.**

Reporting to the Senior Customer Service Executive, you will support customer care team to provide professional & efficient service in handling enquiries on watch repairs/services and accessories from both walk-in and call-in customers.

In this role, you will:
1. Customer Care Support
Ensure smooth and effective operations of the front line counters at all times and the image & customer’s confidence of the Company and brands are maintained.
Ensure that the Company’s policies and procedures are complied with & etc.
Provide timely intervention for difficult situation.
Manage issue/problems on product and service quality.
Follow-up on open/outstanding issues with appropriate problem solving solutions with the timeframe.
Stand in/relief at the service counters and provide all necessary administrative duties when the need arises.
Identity areas for staff improvement and development.
Hold regular briefing/communication with staff on performance, problems encountered for better solutions.
To constantly upgrade oneself with the latest product knowledge, information on Company’s direction and system for better communication with the public as well as staff training.
Monitor waiting time in service center.

2. Operating System Management
Understand the operating system and able to coach team members on new processes.
Handle simple minor hiccups when necessary.
Take initiative to contact the IT Dept for immediate assistance when the need arises.

3. Others
Ensure proper documentation and filing according to system.
Assist in any other relevant tasks as & when required.

PROFILE
- Solution and customer service oriented
- Ability to handle stressful situations and to work in a team
- Good listener and keen perception of problems
- Excellent articulateness verbally and in writing
- Knowledge of products, policies and procedures

PROFESSIONAL REQUIREMENTS
- Profound knowledge of MS Office, particularly Word and Excel

LANGUAGES

English and a local language

**Job location**

Boon Leat Terrace 2
119844 Singapore (Central Singapore)
Singapore

**Company address**

The Swatch Group S.E.A. (S) Pte Ltd
No. 2 Boon Leat Terrace #06-01
04 Harbourside Building 2
Singapore 119844

  • Customer Care Officer

    5 days ago

    Queenstown, Singapore The Swatch Group S.E.A. (S) Pte Ltd Full time

    **Job description**: Reporting to the Senior Customer Service Executive, you will support customer care team to provide professional & efficient service in handling enquiries on watch repairs/services and accessories from both walk-in and call-in customers. In this role, you will: 1. Customer Care Support Ensure smooth and effective operations of the front...

  • Officer - Customer Care

    1 week ago

    Queenstown, Singapore Cycle & Carriage Industries Pte Ltd Full time $30,000 - $60,000 per year

    Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected. The Opportunity As a Customer Care Officer and key...

  • Customer Care Specialist

    6 days ago

    Queenstown, Singapore DSM SINGAPORE INDUSTRIAL PTE. LTD. Full time

    **Purpose** The point of contact between DSM Nutritional Products (DNP) supply locations and local markets in the Region. To facilitate the supply of DSM Products within the Asia Pacific Region and to achieve prompt delivery of orders. To own the Order-To-Cash (OTC) process and to ensure and maintain an efficient customer service level. To continuously...

  • Customer Service Officer

    1 week ago

    Queenstown, Singapore The Swatch Group S.E.A. (S) Pte Ltd Full time

    **Job description**: Reporting to the Senior Customer Care Executive, you will be part of the customer care team and provide professional & efficient service in handling enquiries on watch repairs/services and accessories from both walk-in and call-in customers. ***In this role, you will**: Provide Excellent Customer Care Support by: Ensuring smooth and...

  • Customer Service Officer

    5 days ago

    Queenstown, Singapore The Swatch Group S.E.A. (S) Pte Ltd Full time

    **Job description**: Reporting to the Senior Customer Care Executive, you will be part of the customer care team and provide professional & efficient service in handling enquiries on watch repairs/services and accessories from both walk-in and call-in customers. ***In this role, you will**: Provide Excellent Customer Care Support by: Ensuring smooth and...

  • Elder Care Advisor

    2 weeks ago

    Queenstown, Singapore ANGLO NURSES PTE. Ltd Full time

    Description Job Opportunity: Elder Care Advisor (Client Success Executive) - Healthcare / Aged Care Location: Right above Kent Ridge MRT Station Employment Type: Full-Time | 5-Day Work Week About Anglo Caregivers Anglo Caregivers is a purpose-driven company dedicated to helping seniors age well in the comfort of their own homes by connecting them with...

  • Elder Care Advisor

    2 weeks ago

    Queenstown, Singapore ANGLO NURSES PTE. Ltd Full time

    Description Job Opportunity: Elder Care Advisor (Client Success Executive) - Healthcare / Aged Care Location: Right above Kent Ridge MRT Station Employment Type: Full-Time | 5-Day Work Week About Anglo Caregivers Anglo Caregivers is a purpose-driven company dedicated to helping seniors age well in the comfort of their own homes by connecting them with...

  • Elder Care Advisor

    2 weeks ago

    Queenstown, Singapore ANGLO NURSES PTE. LTD. Full time

    Job Opportunity: Elder Care Advisor (Client Success Executive) - Healthcare / Aged Care Location: Right above Kent Ridge MRT Station Employment Type: Full-Time | 5-Day Work Week About Anglo Caregivers Anglo Caregivers is a purpose-driven company dedicated to helping seniors age well in the comfort of their own homes by connecting them with compassionate,...

  • Customer Care Associate

    2 weeks ago

    Queenstown, Singapore SEED CONTACT LENS ASIA PTE LTD Full time

    Job Summary: Manage both internal and external stakeholders (including customers), process all incoming orders and inquiries from customers through various modes of communication. Maintain and deliver optimum quality of service to customers, solutions to customers’ demand and requirements through effective communication with customers and the commercial...

  • Care Coordinator

    5 days ago

    Queenstown, Singapore National University Hospital Full time

    **Overview** Reporting to NCIS Division of Palliative Care, you will need to facilitate and drive Advance Care Planning for targeted group of patients at NUH. The incumbent will also need to raise awareness of Advance Care Planning in NUH/ NUHS. **Responsibilities**: **You will be responsible for the following**: - Engage all suitable referrals in Advance...