Officer - Customer Care

Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected.

The Opportunity

As a Customer Care Officer and key member of our Customer Contact Centre (CCC), you'll be the first voice our customers hear - providing thoughtful, timely, and solution-oriented support. Reporting to the Contact Centre Manager, you'll handle inbound calls with professionalism and empathy, resolving enquiries, feedback, and complaints while ensuring a seamless customer experience.

You'll collaborate with internal teams to resolve cases efficiently and anticipate customer needs with a proactive mindset. If you thrive in a fast-paced environment and take pride in creating exceptional customer experiences, this is your chance to make an impact.

Role & Responsibilities:

• Managing inbound customer calls with professionalism, empathy, and efficiency
• Resolving enquiries, feedback, and complaints
• Coordinating with internal teams to ensure timely and effective case resolution
• Anticipating customer needs and delivering proactive support
• Maintaining accurate documentation and follow-ups to ensure customer satisfaction
• Identifying recurring issues and sharing insights to improve processes and service delivery
• Upholding service standards and contributing to team performance metrics
• Participating in training and development initiatives to stay current with product knowledge and service protocols
• Supporting a culture of continuous improvement by providing feedback and suggestions
• You may also be assigned ad hoc tasks or responsibilities to support operational needs

Requirements

We're looking for someone who is committed to service excellence and thrives in a dynamic environment:

• Possess minimum 'N' or 'O' level with 1-2 years of customer service experience; background in automotive, hospitality, or service industries is a plus
• Clear and confident communication skills with a pleasant and professional phone presence
• Strong command of spoken English and active listening abilities
• Proficiency in MS Office and comfort working across multiple IT systems
• Effective time management and multitasking capabilities
• Adaptability to change and openness to workplace transformation
• A collaborative mindset and a genuine passion for customer service

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore. We started out in 1899 as a trader in nutmegs and other sundries. In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles. At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class. "Exceptional Journeys" encapsulates our passion for our existence. Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations. Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

We have a constant mission to strive towards being an Employer of Choice in the countries we operate in. Some of our better performing countries have consistently being recognised for commendable people practices such as:

• HR Asia's Best Companies to Work Platinum Award in th consecutive year winner)
• Happiest Workplace Award 2024
• Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development;
• Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
• Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
• Merit for Singapore Health Award as awarded by Health Promotion Board
• Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.
• Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
• Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

The emphasis on employee experience has been on the forefront of the C&C's people practices. Keen for a career conversation? Connect with us to find out more.

(You would be notified if you are shortlisted. By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).