Customer Service Advisor

3 days ago

Queenstown, Singapore JTA Consultancy Full time

**Customer Service Advisor - Be the Voice Clients Trust**

We’re looking for a **confident, professional, and service-driven individual** to join us as a **Customer Service Advisor**. In this role, you’ll be the voice that clients remember — the person who handles their needs with clarity, warmth, and efficiency while representing the company’s standards of excellence.

As a Customer Service Advisor, you will manage client enquiries, resolve issues, and provide solutions that uphold both professionalism and care. You’ll work closely with the team to ensure every client interaction strengthens trust in our brand.

**Responsibilities**
- Provide accurate information and guide clients through solutions
- Manage client records and follow-up processes
- Escalate issues appropriately while maintaining service excellence
- Represent the company’s image in every interaction

**What You’ll Gain**
- Recognition as the **voice and problem-solver clients rely on**:

- Development of communication, problem-solving, and client-facing skills
- Exposure to a professional, fast-paced business environment
- A strong career foundation for roles in client advisory, sales, or management
- The confidence to handle high-level conversations and represent a brand with pride

**Who You Are**
- Eloquent, professional, and confident in communication
- Patient, empathetic, and solution-oriented
- Organised and detail-focused in managing client interactions
- Ambitious to grow into more senior client-facing or advisory roles

This is more than customer service — it’s about being the **trusted advisor and first point of confidence** for every client you meet.

**Job Types**: Part-time, Fresh graduate, Freelance, Student job

Pay: $12.00 - $20.00 per hour

Expected hours: No less than 15 per week

**Benefits**:

- Flexible schedule
- Professional development
- Promotion to permanent employee

Work Location: In person

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