Customer Success Partner Senior Advisor

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

**Key Areas of Responsibility and Tasks**

In SAP Business Suite CSM, our people and our culture are central to our success Senior Solution Customer Success Manager demonstrate skills and knowledge in cloud and on-premise renewal strategy, deal architecture, customer negotiation, internal navigation of commercial and legal teams and lead the successful renewal executions in on-premise and cloud. If you’re looking for a new challenge, on a growing, impactful, and supportive team, SAP Business Suite CSM is the place for you

This role, in alignment with internal roles, is responsible for the following topics in regard to SAP support offerings:

- Promote and evangelize the Maintenance Support offerings
- Be the first line of support for customers looking for SAP policy based maintenance adjustments
- Minimize maintenance at risk (MAR), within the assigned Market Unit
- Commercial Management of SAP Programs
- Drive Customer Value realization (customer value journey)

**Expectations and Tasks**
- Ability to comfortably present to both internal and external customers
- Support deal execution in the regions as needed, including education of customers’ procurement and legal groups, in regards to a Maintenance Contract.
- Subject Matter Expert for all SAP Extension Policies (Cloud/On-Prem/Cloud to Cloud)
- Directly interact with GM, VPs, AEs, CPs, and customers to position the value of SAP's Maintenance Solutions as supported by value propositions.
- Educate and enable field sales on Renewals and Commercial Management tools, strategies, and opportunities (AE/SE, etc.).
- Engage partner support / awareness of SAP Maintenance offering.
- Provide reporting as required to management, and keep CRM accurate and current

**Experience & Language Requirements**
- Experience in a business operations role with ability to influence different stakeholders using strong relationship and communication skills
- Cloud subscription contract management experience would be a plus
- Services Sales Oriented: possessing the ability to diagnose, analyze, and succinctly discuss customer problems, develop the urgency to solve those problems, and commit customers to a realistic plan of action that will produce mutually beneficial results.
- Competitive Selling: extensive experience that allows for a state of preparedness and competitive awareness to maximize competitive advantage in selling through the anticipation of competitive strategies and tactics.
- Ability to work through multiple SAP commercial software systems.
- Strong analytical skills with proficiency in excel and any other reporting tools
- Proven ability to organize and prioritize tasks while being process oriented.
- Communicate clearly both orally and in written form and proven ability to build strong relationships.

**Education**
- Bachelor’s Degree or equivalent comparable experience

**Professional Training & Certification**
- None required

**Bring out your best**

**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

**AI Usage in the Recruitment Process**

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 437904 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid